Plerdy — Heatmap, Replay & SEO

Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you've experienced with our app.

Our support team is dedicated to responding within 24 hours, and often within 12 hours, depending on the current volume of requests. We are always eager to help resolve any issues you might be facing. Many times, problems can be resolved by ensuring the correct date is selected or by adjusting the video session settings.

We regret that your experience did not meet your expectations and are saddened to see such a review. Please reach out to our support team so we can assist you directly and ensure that your concerns are addressed promptly.

Thank you for your understanding and patience.

Hello,
I'm truly sorry to hear about the issues you're experiencing with our app. We strive to provide a seamless experience, and I apologize for the blank pages and any confusion caused by the user interface.

Please reach out to our support team through your Plerdy account so we can investigate the problem further. It might be related to video session recording being blocked, and we're here to help resolve this for you.

We are continuously working on improving our UI and would greatly appreciate any specific feedback you can provide about what you find chaotic. Your insights are invaluable in helping us enhance the app for all our users.

Thank you for bringing this to our attention. We hope to resolve this issue to your satisfaction and regain your trust.

Thanks!

Hello,
I apologize for what happened. For some reason, the button for activating the 14-day trial has disappeared. I have created a task and we will check it out.
Thank you!