Plug In SEO
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The initial setup/tutorial is the most useful part of the app. Once you install and pay for the trial you can't even use the quick fix buttons or changes that the tutorial walked you through using. Very misleading and doesn't give you the full experience of what to expect until they already get your money. Cancelled before finishing the trial to find an app that actually saves time with the SEO process.
We're really sorry to hear this — feedback like this matters to us. Looking at your account, it looks like there wasn't quite enough time to explore everything before canceling (about 38 minutes total), and we'd reached out by email offering a free welcome call — something available to every customer from day one — but didn't hear back. We're a small team, but we care a lot about getting this right for our merchants, and we're sorry we didn't get the chance to walk you through it properly. If you're ever open to giving us another shot, we'd love to help.
I have uninstalled this app, however the code has remained in my theme and is causing severe conflicts. Still waiting on support to find out how to remove it 10 days later.
We're sorry for the trouble this caused. We followed up multiple times by email and sent a link to book a call so we could help remove the leftover code directly, but weren't able to get that scheduled. If you're still running into this, we're always here to help — just reach out again and we'll get it sorted.
ATTENTION: I can only warn everyone about this app. After you install this app in order to test it, it not only removes some of your source code, it also adds code to your shopify shop. And when you unistall the app, the changes in your source code will not be undone, at least parts of it. Many of the changes stays as they are and you can take care of removing the code or restoring the removed code yourself. I needed a programmer for this. This is not how an app should work.
Thank you for the review and sharing your experience.
After looking at the support tickets you had with our customer service team (available 22-24 hours per day) it looks like most of this review is reflecting issues that were never discussed. In each case when you raised any issue with our team your questions were well researched and handled professionally.
The way the app is able to install/uninstall code is how Shopify requires us to run the app.
Thanks again.
Der Support war sehr hilfreich und zuvorkommend. Danke!
Divya was of great help, she took a lot of time to explain everything in detail and very understandably. Very good support, super satisfied with this app!
Thank you for your kind words, Adina!
It makes our day to hear that we were able to provide you 5-star service. We’ll make sure that Miss Divya receives your kind feedback. It will make her day!
Thank you again for choosing Plug in SEO!
Best,
PIU Team
super friendly and fast communication. extremely helpful with tips and also in implementation. highly recommended.
Yey, Andreas!
We’re thrilled that you were satisfied with our services. Your feedback is appreciated.
Thanks again for choosing Plug in SEO, and we can't wait to see you again!
Best,
PIU Team
I subscribed for Plug in SEO after reading a recommendation for it by the ecommerce writer Paul Waddy who lists it in his "10 Helpful Apps for your Shopify Store" in his book Shopify for Dummies. I am very impressed with this app and also signed up for their Quick Start Service. The service I have received from Pablo has been excellent, very thorough and detailed, and he has really helped me to understand where my shop is currently standing and what I need to do to quickly make my site more SEO friendly to hopefully boost my organic traffic. Pablo completed a detailed keyword research exercise and reviewed and updated all my meta titles and meta descriptions to eliminate the most immediate critical issues with my existing text that were hindering the performance. I think Plug In SEO is a great affordable and accessible way for a new start up like mine to quickly undertake critical SEO tasks, avoiding the need to use an expensive SEO agency.
I recently used the Plug In SEO Quick Service Package, and I was really impressed with the quality of the service provided. The team delivered a clear, comprehensive overview of my Shopify store’s current SEO performance, pinpointing areas for improvement and providing actionable recommendations that were easy to understand and implement.
Their insights not only helped me address immediate issues but also equipped me with a better framework for ongoing SEO maintenance.
I highly recommend any Shopify store owner take advantage of their audit services. Whether you're new to SEO or simply want to ensure your store is performing at its best, the Plug In SEO team offers excellent value and expert guidance.
Great app, really amazing in helping to understand SEO issues.
Also, the quick start option with Pablo was incredibly helpful, as he explained what the issues were, fixed many of them for us, and then gave simple instructions for us to fix any issues that are out of scope of the service.
Pablo and the company were very clear in our first SEO meeting and broke down in simple language what we need to focus on. He also guided us to new approaches that will save us a lot of time up front as well as saving money. We are happy to be on this path with Plug In SEO.