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我都没有安装就扣我的钱了，什么意思， 找人都找不到， 不知情的情况下就扣款了， 招呼都不打
我都没有安装就扣我的钱了，什么意思， 找人都找不到， 不知情的情况下就扣款了， 招呼都不打
我都没有安装就扣我的钱了，什么意思， 找人都找不到， 不知情的情况下就扣款了， 招呼都不打
Hi there!
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news.
From the day you upgraded, you have a free 14-day trial. If you don't uninstall the app you will be charged after the 14-day free trial.
The app is billed through Shopify and on your Shopify invoice, so we don't directly charge your card. Shopify charges you on the first day of your subscription to an application, so even if you cancel 2 days or even just 1 day after your 14-day free trial expired, the charge will still appear on your invoice.
Upon checking you installed June 7 and uninstalled June 23 - 2 days after your free trial expired
We have sent you a private email. Please reply and we will sort this out for you.
Best,
PIU Team
Terrible! The app does not actually work, it is just a super fancy ad so that you will pay them $500 to fix your SEO for you. I don't know why Shopify allows this, it is false advertising and they should be removed from the app store!
UPDATE September 2, 2019
Hi Maxwell, Unfortunately you haven't replied to my mail.
Installing the app and expecting us to reply to your email within 8 minutes (when you uninstalled) is not reasonable.
We reply to almost 100% of emails in detail within one working day. I feel that's very good for a small dedicated team like ours.
- Daniel
Founder & CEO
ORIGINAL
Hi Maxwell, This app is not just an ad and you do not have to pay $500 to get anything done.
We were the first free SEO app on Shopify and continue to offer a completely free version with free checks, free fix instructions and free email support.
I see you signed up for the app and requested an install on Saturday at 23:38. You sent another ticket at 23:43 and then wrote your review at 23:46.
We respond to almost all tickets within one working day Central European time. Since your install came in on Saturday Libby on support picked this up on Monday. By then you'd uninstalled and removed our access.
I'd love to get you installed and set up, and for us to help you out with whatever you need on support.
There are three options with the app:
1. completely free version, free checks, free fix instructions and free email support
2. optional Plus upgrade at $20/month for out-of-the-box SEO enhancements and more SEO tools, premium support
3. optional expert fix packages starting at $180/one-off for a human expert to fix SEO problems for you
I've reached out to you on email too.
- Daniel
CEO & Founder
I have not had good luck with this app. It says "worthwhile to fix" however it doesn't show what needs to be fixed or any other additional information. The overall purpose of this app is to get your to spend additional money without any substantiation to support "issues that are worthwhile to fix". I remember downloading this app early on and uninstalled it because of the same issues and no support when email and requesting support. Nothing has changed.
UPDATE November 26, 2019
I haven't heard back from you on this. Support is really important to us. I can see we've replied to all of your queries within one working day- and you're on the 100% free plan with free support.
We're one of the few apps who don't play games with pricing. Our free version offers a lot of features and quality support. It has always been free with completely optional paid upgrades so we can feed our kids.
- Daniel
Founder & CEO
UPDATE November 20, 2019
Hi there, I haven't heard back from you with more details on this. We've replied to all of your emails always within one working day. I know it's a busy time of year for retailers but hoping you can take 2 minutes to update/reply.
- Daniel
CEO & Founder
ORIGINAL
Hi there, I see you installed the app back in September. You emailed support on September 24th and Libby replied the same day. We didn't get a reply from you until the 26th when you said your free trial was over so it doesn't matter any longer.
The only other mail we have from you was yesterday on Sunday the 17th November around the time of this review.
I'd love to help you out. I can't see in your messages what you're looking for from support. I've emailed you to see how we can help. If you're on free or the optional paid upgrade we respond to almost all queries within one working day Monday - Friday.
Looking forward to hearing from you.
- Daniel
Founder & CEO
this does not do nothing at all, but try to sell you a SEO service for $$$, after the first couple of days.... no need to even try this, thank me later...
It wont even let me set up an account. It wont even clear the menu. Not helpful if it doesn't work.
Hi there,
I've just read your review of our app, Plug in SEO.
I can't find any helpdesk ticket/s from you. We're very happy to help on email to all of our users.
Please reach out back to us and we will assist you with your concern, set up our app, and run an SEO check - free of charge!
I've contacted you guys and no reply. This app does not fix the link problems it analyzed. I've waited about 1 week and no help, so, bad review. I would rate ZERO stars but it will only allow with 1.
just got it. provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. how
Hi Kristina,
We thank you for your review.
We see that you've just recently installed our app. Do you have any concerns at the moment?
Hope to hear from you soon.
Cheers,
PIU Team
Je ne trouve pas comment faire pour régler le problème, d’Alleur je ne suis pas douer pour sa, c'est pourquoi j'envisage de prendre une autre application qui le ferai automatiquement pour moi. La mise en route a était un peut longue, ne le recommande pas, on veut le publier apparemment
UPDATE April 1:
Jean, I haven't heard from you since you wrote your review.
I do not see that we have been slow in helping you. Aiza even replied on the weekend outside of our normal working hours.
Saturday
- you emailed asking if the SEO is automatic
Sunday
- Aiza replied with a detailed answer
- you asked for the install
Monday
- Aiza replied asking for access
Tuesday
- you emailed asking questions
- Aiza replied saying you haven't set up access
- you apologised and set up the access
Wednesday
- Libby installed the code
- you wrote your review
- Miranda / I got in touch, didn't hear from you again
You also mention that you're looking for an automatic SEO solution. We automate as much as we can to make doing SEO quicker and more efficient.
The solutions that claim fully automatic SEO that I've seen offer little real, measurable SEO value and many are spammy. Be prepared to risk a Google penalty!
The best SEO is about building a solid organic traffic source for your shop, gradually increasing over time. That's what Plug in SEO is about.
I'd love to help you with your SEO, just reply to my email.
Daniel
CEO & Founder
ORIGINAL March 27:
Hi Jean, I see that Aiza helped you out last week with the install and you replied that you were happy.
Miranda also emailed you today to ask for access to investigate an issue you mentioned.
Please approve her collaboration request and she'll investigate this ASAP.
Thanks, Daniel
CEO & Founder
Bad App very bad experiences not recommend to others.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
UPDATE October 17, 2019
Bizarre! This customer installed the app and wrote a bad review straight away. They never replied to any emails, we never heard from them. I have no idea what this 'bad experience' was, I have my suspicions about who actually wrote this review.
If this is real- reviewer please reach out!
Daniel
- Founder & CEO
UPDATE October 5, 2019
Hi, We've emailed you a couple of times but you haven't replied. I see you've now uninstalled but we never heard from you. Hoping to connect to get this resolved for you!
Daniel
- CEO & Founder
ORIGINAL
Hi there! I can see you signed up and requested an install 37 minutes ago. We're fast but not that fast :D Would you like us to help you out?
Daniel
- Founder & CEO
We installed this app and the next day ou ranking in Google was completely wiped off. Traffic is down 25% and it will reduce further if we don't take action. sent emails after emails and given them access of admin and till now no reply. Very bad customer support service and very disappointing to be in this position. Shopify pls look this is very dangerous for the business.
Hi Aman,
Concerned to hear about this since we’re normally known for our prompt replies and exceptional attention to detail.
I just wanted to clarify what we offer with Plug in SEO Plus. Our app does not make on-page changes that would impact traffic.
You may reach us anytime at help@pluginseo.com.
Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts!
Best,
PIU Team