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We installed this app and the next day ou ranking in Google was completely wiped off. Traffic is down 25% and it will reduce further if we don't take action. sent emails after emails and given them access of admin and till now no reply. Very bad customer support service and very disappointing to be in this position. Shopify pls look this is very dangerous for the business.
Hi Aman,
Concerned to hear about this since we’re normally known for our prompt replies and exceptional attention to detail.
I just wanted to clarify what we offer with Plug in SEO Plus. Our app does not make on-page changes that would impact traffic.
You may reach us anytime at help@pluginseo.com.
Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts!
Best,
PIU Team
This app did not prove to be super helpful for us. Every SEO issue that the app flagged led us to a dead end - with an invitation to PAY their "expert" to help fix it for us. This app doesn't seem to provide a clear and intuitive way to resolve SEO issues on your own. I want an SEO app that delivers spot-on search results, without digging into my wallet for extended add-on services. There are better SEO apps out there IMHO. We're switching our store over to the Sherpas Smart SEO app which makes it simple for end-users to tweak SEO on their own. --- But do your own research to confirm... Read the Shopify reviews for any SEO app you see in the app store; then visit the store that posted the review, copy a line of their data, and do a Google search. It's pretty easy to establish whether an SEO app delivers on its promises. Not saying Plugin SEO is bad, I just feel there are better options and more user-friendly tools out there.
That will ruin your code source and create new code files, insert new line, comment old code, slow your website, you need to unstill the app and do a lot of manual changes;
try a manual change to your pages, img by adding titles, meta, keywords, H1,H2,H3,Alt, read more about SEO best practices, txt vs image %,..
Good luck for the team behind, you're doing a good job, but this is not for who need to own his website, lazy people or who don't have time to read SEO may need to try such apps,
Hi Adam,
Thank you for sharing an honest review of your experience with us.
Our app doesn’t include any client-side code (apart from the broken links checker which only runs on your 404 pages).
This means it runs entirely on the Shopify server, taking advantage of the built-in caching that comes with Shopify.
After uninstalling a Shopify app there may be code still leftover from it in your theme. That's often not the fault of the developer, it's the way Shopify works.
Making any code change to your site unfortunately isn't as simple as copy and pasting a snippet into your HTML, so before starting you should:
- have a working knowledge of editing HTML, forming HTML tags correctly, and a little bit of CSS skill
- be able to use your web browser to view the source and identify the final page title, meta description, etc.
- know a bit about editing templates on your platform. If that's Shopify it's Liquid you'll use
- make a backup and be able to reverse any change you make
We apologize that our app didn’t satisfy your expectations. Our customers’ happiness is always our highest priority.
You may send us an email at help@pluginuseful.com / help@pluginseo.com if you want to learn more about our app.
Best,
PIU Team
This application is one of the worst, it is very inconvenient to use. and there are no training materials in use. The support is terrible, they weigh it down for a long time and not to the questions that they asked
Hi there,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one.
Our Forever Free Plan version will allow you to check your site for important SEO, Speed, and Blog issues that could stop you from performing well in search engines, and there's a fortnightly check email that's free too. The free version can still help you correctly optimize your content when adding products and writing blog posts.
We've provided the how to fix instructions in the ‘Fix this yourself’ section of our app and also in our FAQ page.
You also have the option to upgrade to Plug in SEO Plus or Pro with a monthly fee. It's a set of SEO enhancements out-of-the-box and tools for you to manage your SEO effectively.
Best,
PIU Team
no instant customer service and they take a whole day to reply
Hi Amr,
We are a small team and our office hours are from Mon-Fri 8 am - 5 pm.
Upon checking on our end, we replied to your 1st email within an hour and informed you that you have another SEO app installed.
Our goal is always to reply to customers as quickly as possible and we are always working to make our process even more efficient.
Best,
PIU Team
I just started, Don't really even know what it is. Once it shows itself and I see what it does then I will give you a review.
Broke our theme upon install. Not sure how to fix it. Don't have time to reach out to the developer and wait for a response w/o tackling the fix ourselves. It injected some gibberish into the announcement bar and our favicon is also gone.
Hi there,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news. I'm so sorry that your experience with our app Plug In SEO fell short of expectations.
We would like the opportunity to investigate your feedback further.
We have sent you an email, and we’ll work with you to resolve any issues as quickly as possible.
Best,
PIU Team
App was not user friendly, followed instructions and didn't help any. Gave me errors for pictures because there was no text underneath them? Didn't like the app at all, ended up deleting.
Not a very useful app to use if you are not committed to using their Premium plans. The cost of which is a bit too high for my budget. Sorry :-(
It was my understanding that this app was free, unless you opt for the paid features. When I tried to install I was immediately asked to confirm that I was happy for them take money from me. Then the spamming came for me to install the pro version. For the time it was installed I tried it out, problems with my H1 headings? Nope they are fine, it's just a cheap trick to get customers to buy their services for something they don't really need. There is no help section to the page you are directed to, no information regarding the "report".