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We purchased the "Premium SEO Package" on Feb 19, 2022. Our website has over 100 products. We understood that in this package they will only do 10 products and that's fine. But even so in these 10 products they did not do Product Meta Title, Product SEO descriptions and Alt Image Text. Then they gave us 10 suggestions for Product H2 Subheadings and they had used a few of them for the 10 products they did. Since we have over 100 products, we then asked them to give us a few more suggestions. Today is March 14 and they have not replied us at all until now. So we suggest not to buy any additional package from this company. Maybe you hire an expert to help you is cheaper and we are sure "BETTER"!!
--UPDATE--
Hi Henry,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We strive to provide the best experience we can for our customers.
Please feel free to reach out to our Project Manager with any further comments, concerns, or suggestions you have so that we can make your experience a better one.
We would love to make things right if you could give us another chance.
Best Wishes,
PIU Team
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Hi Henry!
Just wanted to let you know how much your review means to us, thank you for your kind words. We’re grateful that we had the opportunity to serve you.
Best,
PIU Team
I have not had good luck with this app. It says "worthwhile to fix" however it doesn't show what needs to be fixed or any other additional information. The overall purpose of this app is to get your to spend additional money without any substantiation to support "issues that are worthwhile to fix". I remember downloading this app early on and uninstalled it because of the same issues and no support when email and requesting support. Nothing has changed.
UPDATE November 26, 2019
I haven't heard back from you on this. Support is really important to us. I can see we've replied to all of your queries within one working day- and you're on the 100% free plan with free support.
We're one of the few apps who don't play games with pricing. Our free version offers a lot of features and quality support. It has always been free with completely optional paid upgrades so we can feed our kids.
- Daniel
Founder & CEO
UPDATE November 20, 2019
Hi there, I haven't heard back from you with more details on this. We've replied to all of your emails always within one working day. I know it's a busy time of year for retailers but hoping you can take 2 minutes to update/reply.
- Daniel
CEO & Founder
ORIGINAL
Hi there, I see you installed the app back in September. You emailed support on September 24th and Libby replied the same day. We didn't get a reply from you until the 26th when you said your free trial was over so it doesn't matter any longer.
The only other mail we have from you was yesterday on Sunday the 17th November around the time of this review.
I'd love to help you out. I can't see in your messages what you're looking for from support. I've emailed you to see how we can help. If you're on free or the optional paid upgrade we respond to almost all queries within one working day Monday - Friday.
Looking forward to hearing from you.
- Daniel
Founder & CEO
We installed this app and the next day ou ranking in Google was completely wiped off. Traffic is down 25% and it will reduce further if we don't take action. sent emails after emails and given them access of admin and till now no reply. Very bad customer support service and very disappointing to be in this position. Shopify pls look this is very dangerous for the business.
Hi Aman,
Concerned to hear about this since we’re normally known for our prompt replies and exceptional attention to detail.
I just wanted to clarify what we offer with Plug in SEO Plus. Our app does not make on-page changes that would impact traffic.
You may reach us anytime at help@pluginseo.com.
Thank you again for taking the time to share your feedback with us – we take all reviews seriously and will use them in our continuous improvement efforts!
Best,
PIU Team
This app did not prove to be super helpful for us. Every SEO issue that the app flagged led us to a dead end - with an invitation to PAY their "expert" to help fix it for us. This app doesn't seem to provide a clear and intuitive way to resolve SEO issues on your own. I want an SEO app that delivers spot-on search results, without digging into my wallet for extended add-on services. There are better SEO apps out there IMHO. We're switching our store over to the Sherpas Smart SEO app which makes it simple for end-users to tweak SEO on their own. --- But do your own research to confirm... Read the Shopify reviews for any SEO app you see in the app store; then visit the store that posted the review, copy a line of their data, and do a Google search. It's pretty easy to establish whether an SEO app delivers on its promises. Not saying Plugin SEO is bad, I just feel there are better options and more user-friendly tools out there.
just got it. provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. how
Hi Kristina,
We thank you for your review.
We see that you've just recently installed our app. Do you have any concerns at the moment?
Hope to hear from you soon.
Cheers,
PIU Team
In my opinion it a funnelling, not an app. They want you to install it to put you on plan. I also left with SEO fields inside my theme I cant get rid off after uninstall. thanks
Hi there,
Plug in SEO monthly subscription gives you a bunch of automatic SEO improvements to your shop along with tools and enhancements so YOU can manage your SEO yourself going forward.
Our SEO fix jobs and Plug in SEO Plus monthly options are completely separate and OPTIONAL but very complementary to each other. A lot of customers start out with Plug in SEO and then purchase one-off fix packages if they need more help in specific areas.
After uninstalling a Shopify app there may be code still leftover from it in your theme. That's often not the fault of the developer, it's the way Shopify works. Unfortunately when you delete the app in your Shopify admin the app's access to your theme is immediately removed: there's no opportunity to clean up leftover theme changes.
I've sent you a direct message, please get back to us and we will remove our left-over code or you may check the steps here:
https://help.pluginuseful.com/article/1988-how-do-i-uninstall-plug-in-seo-plus
Best,
PIU Team
can you please delete the app, i dont want it and it cost to much and have to paste a bunch of code not worth it.
Hi there,
Thanks for taking the time to leave a review. I saw that you've installed and uninstalled our app Plug in SEO within 13min.
Plug in SEO Plus at $20/month gives you a bunch of automatic SEO improvements to your shop along with tools and enhancements so you can manage your SEO yourself going forward. It also comes with premium support over email and free installation.
Plug in SEO is a simple and easy to use app that will help you identify any SEO problems on your Shopify store. Most of our customers can testify to it being a user friendly app.
Note that you are under no obligation to write one before you've had a chance to use the app.
Best, PIU Team
Not useful at all. My scan said no SEO issues to fix. In my opinion, there's always room for improvement.
Quick, simple and easy to use.
It picked up that I didn't have meta tags set up, so a quick google search for some code and it was all done in about 5 minutes.
I then used SEO to recheck the site and it showed the problem was sorted :)
Bad:
1) may take days if not weeks to get answers from email
2) not all that good