Plug in SEO
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The initial setup/tutorial is the most useful part of the app. Once you install and pay for the trial you can't even use the quick fix buttons or changes that the tutorial walked you through using. Very misleading and doesn't give you the full experience of what to expect until they already get your money. Cancelled before finishing the trial to find an app that actually saves time with the SEO process.
We're really sorry to hear this — feedback like this matters to us. Looking at your account, it looks like there wasn't quite enough time to explore everything before canceling (about 38 minutes total), and we'd reached out by email offering a free welcome call — something available to every customer from day one — but didn't hear back. We're a small team, but we care a lot about getting this right for our merchants, and we're sorry we didn't get the chance to walk you through it properly. If you're ever open to giving us another shot, we'd love to help.
I have uninstalled this app, however the code has remained in my theme and is causing severe conflicts. Still waiting on support to find out how to remove it 10 days later.
We're sorry for the trouble this caused. We followed up multiple times by email and sent a link to book a call so we could help remove the leftover code directly, but weren't able to get that scheduled. If you're still running into this, we're always here to help — just reach out again and we'll get it sorted.
Very Confusing app. No tutorials or information given.
It automatically changes all your pages names. So in the meantime of figuring out their platform, your whole website pages are renamed. There are no quicklinks to edit the SEO suggestions, just learn how.
There are no suggestions for character length when editing page titles.
Just a weird overpriced seo service. Sent them an email for support a week ago and did not hear back. Sent them a new one. So this review is subject to change.
Hi, Thanks for sharing your experience. We apologize it wasn't better. However, this review is not accurate. In fairness, there are three problems with this review:
1. Your email was answered in under an hour. However, all of
2. We offered you a consultation as you requested. You didn't respond.
3. Finally, we have hundreds of support articles and videos in our app.
We are always working to make our app easier to use and we are sorry when it's too complex for our users.
ATTENTION: I can only warn everyone about this app. After you install this app in order to test it, it not only removes some of your source code, it also adds code to your shopify shop. And when you unistall the app, the changes in your source code will not be undone, at least parts of it. Many of the changes stays as they are and you can take care of removing the code or restoring the removed code yourself. I needed a programmer for this. This is not how an app should work.
Thank you for the review and sharing your experience.
After looking at the support tickets you had with our customer service team (available 22-24 hours per day) it looks like most of this review is reflecting issues that were never discussed. In each case when you raised any issue with our team your questions were well researched and handled professionally.
The way the app is able to install/uninstall code is how Shopify requires us to run the app.
Thanks again.
Leaves trances of code behind on pages after uninstall and if using a different product, it creates a headache.
Thank you for your review. However, the idea of trances in your code is a new one. Perhaps you're referring to the snippet that must be removed after the app is uninstalled if you're using an older version of the app.
In my opinion it a funnelling, not an app. They want you to install it to put you on plan. I also left with SEO fields inside my theme I cant get rid off after uninstall. thanks
Hi there,
Plug in SEO monthly subscription gives you a bunch of automatic SEO improvements to your shop along with tools and enhancements so YOU can manage your SEO yourself going forward.
Our SEO fix jobs and Plug in SEO Plus monthly options are completely separate and OPTIONAL but very complementary to each other. A lot of customers start out with Plug in SEO and then purchase one-off fix packages if they need more help in specific areas.
After uninstalling a Shopify app there may be code still leftover from it in your theme. That's often not the fault of the developer, it's the way Shopify works. Unfortunately when you delete the app in your Shopify admin the app's access to your theme is immediately removed: there's no opportunity to clean up leftover theme changes.
I've sent you a direct message, please get back to us and we will remove our left-over code or you may check the steps here:
https://help.pluginuseful.com/article/1988-how-do-i-uninstall-plug-in-seo-plus
Best,
PIU Team
We've had this app for a month, nothing but issues. Shopify recommended this app after our previous SEO app was banned from the app store. The main functions we needed were passing along Structured Data to google, we're a month in and *maybe* have that figured out now. We also noticed that once the app was installed folks started finding old, deleted products on google and bringing them to 404 pages. We NEVER had 404 issues, now we have had thousands in a fw short weeks. The biggest issue was their support email rejects all emails--their listed support email help@pluginseo.com rejects any emails. The email help@pluginuseful.com must be used which is not listed here, but they will respond back from help@pluginseo.com and you will not be able to have a conversation/thread with them. The only way I was able to open a thread of communication with them was by asking Shopify Support to start an email chain. But not even Shopify will give me their true contact email. Honestly surprised they are allowed to have an App without a help email. I have no idea how this app has 5 stars. I am also adding here that it's called Plug in SEO in the app store, but when you download the app the title is Plus in SEO "BETA" which would make sense why it's not working perfectly.
Hi Steve,
We strive to provide the best experience we can for our customers, thank you for your feedback.
The way it works for us is that if someone visits a 404 page, a request is made to our server (because of pluginseo snippets) we only record the links and it is not possible for our app to create new URLs or to change settings that would create/lead to these 404 landing pages.
As for our support email address you could reach us at help@pluginuseful.com and/or help@pluginseo.com (both are legitimate email addresses), nevertheless we've run tests and also asked assistance from Shopify Support to check on it.
Best,
PIU Team
After over two years of use, customer support became increasingly unwilling to help with the problem and eventually uninstalled
Thank you for your feedback, Henry!
We’re sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
But sometimes we needed more clarity on the issue and what you're trying to do and what isn't working. Some screenshots would be useful too.
With that, we should be able to advise.
These situations don’t happen too often, but when they do, it’s frustrating for everyone involved.
You may contact our Product Manager at help@pluginuseful.com so we can discuss your concerns in more detail.
We can assure you that our goal is to always provide excellent customer service with every email inquiry.
Best,
PIU Team
Péssimo! Paga-se para ter acesso às ferramentas de forma manual e pouco intuitiva! Paguei a subscrição na expectativa que teria acesso a outras ferramentas 1 hora após estava a removê-la! $30 para o lixo!
Hi Geral,
We are sorry to hear about your disappointing experience with our app Plug in SEO.
Plug in SEO Plus and Pro plan gives you a bunch of automatic SEO improvements to your shop along with tools and enhancements so you can manage your SEO yourself going forward.
If you're looking for something more like a done-for-you service, we offer SEO fix packages where the expert will go in, fix the SEO issues, and optimize your shop.
Our SEO fix jobs and Plug in SEO Plus monthly options are completely separate and optional but very complementary to each other. A lot of customers start out with Plug in SEO and then purchase one-off fix packages if they need more help in specific areas.
Best,
PIU Team
We purchased the "Premium SEO Package" on Feb 19, 2022. Our website has over 100 products. We understood that in this package they will only do 10 products and that's fine. But even so in these 10 products they did not do Product Meta Title, Product SEO descriptions and Alt Image Text. Then they gave us 10 suggestions for Product H2 Subheadings and they had used a few of them for the 10 products they did. Since we have over 100 products, we then asked them to give us a few more suggestions. Today is March 14 and they have not replied us at all until now. So we suggest not to buy any additional package from this company. Maybe you hire an expert to help you is cheaper and we are sure "BETTER"!!
--UPDATE--
Hi Henry,
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. We strive to provide the best experience we can for our customers.
Please feel free to reach out to our Project Manager with any further comments, concerns, or suggestions you have so that we can make your experience a better one.
We would love to make things right if you could give us another chance.
Best Wishes,
PIU Team
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Hi Henry!
Just wanted to let you know how much your review means to us, thank you for your kind words. We’re grateful that we had the opportunity to serve you.
Best,
PIU Team
