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ATTENTION: I can only warn everyone about this app. After you install this app in order to test it, it not only removes some of your source code, it also adds code to your shopify shop. And when you unistall the app, the changes in your source code will not be undone, at least parts of it. Many of the changes stays as they are and you can take care of removing the code or restoring the removed code yourself. I needed a programmer for this. This is not how an app should work.
Thank you for the review and sharing your experience.
After looking at the support tickets you had with our customer service team (available 22-24 hours per day) it looks like most of this review is reflecting issues that were never discussed. In each case when you raised any issue with our team your questions were well researched and handled professionally.
The way the app is able to install/uninstall code is how Shopify requires us to run the app.
Thanks again.
Very Confusing app. No tutorials or information given.
It automatically changes all your pages names. So in the meantime of figuring out their platform, your whole website pages are renamed. There are no quicklinks to edit the SEO suggestions, just learn how.
There are no suggestions for character length when editing page titles.
Just a weird overpriced seo service. Sent them an email for support a week ago and did not hear back. Sent them a new one. So this review is subject to change.
Hi, Thanks for sharing your experience. We apologize it wasn't better. However, this review is not accurate. In fairness, there are three problems with this review:
1. Your email was answered in under an hour. However, all of
2. We offered you a consultation as you requested. You didn't respond.
3. Finally, we have hundreds of support articles and videos in our app.
We are always working to make our app easier to use and we are sorry when it's too complex for our users.
Leaves trances of code behind on pages after uninstall and if using a different product, it creates a headache.
Thank you for your review. However, the idea of trances in your code is a new one. Perhaps you're referring to the snippet that must be removed after the app is uninstalled if you're using an older version of the app.
there is no option to cancel the app? i need to cancel the service
Hi there,
Please feel free to chat or email us with concerns on how to cancel your subscription and you can also get the information in Shopify Help Center:
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/manage-subscriptions
Thanks!
Plug in SEO Team
I would not recommend to a friend.
Horrible customer service.. they invited me to use their extra service to speed up my website. They promised to get job done within 2 weeks but ended up nothing done for 1 month. I would have given 0 star if possible
Hi Darwin,
Concerned to hear about this.
We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We are a small team working hard on providing the best of the services to our users and this is not the experience that we want you or any of our customers to have.
We will send you a private email to sort this out.
Best,
PIU Team
I['m not too sure how this SEO helps, when it updated my ATL image titles it made the text for all my items say the same thing. I'm afraid to update the app again as I have made manual changes to reflect the TRUE title of the item. This app is a little confusing.
Reached out to customer service about the error "Cannot Connect to Search Console An unexpected error occured, refresh to try again." on Wed, Jun 30 2021 and while they did contact us back it's now Jul 22 and the problem has not been fixed. We are on the Paid plan but if this continues much longer it may be time to switch to another SEO plugin.
Hi Derrick,
I’m so sorry we let you down.
We should have caught this the first time, but we didn’t.
We’ve taken your feedback and the feedback of other reviewers to heart. We’re in the process of making some major changes.
We have our Senior Devs looking into your Search Console.
We will also get in touch with you via email.
Best,
PIU Team
Very poor service, very poor app...........
After over two years of use, customer support became increasingly unwilling to help with the problem and eventually uninstalled
Thank you for your feedback, Henry!
We’re sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
But sometimes we needed more clarity on the issue and what you're trying to do and what isn't working. Some screenshots would be useful too.
With that, we should be able to advise.
These situations don’t happen too often, but when they do, it’s frustrating for everyone involved.
You may contact our Product Manager at help@pluginuseful.com so we can discuss your concerns in more detail.
We can assure you that our goal is to always provide excellent customer service with every email inquiry.
Best,
PIU Team