Omtaler (811)
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Etter vurdering
We used this app for 2 days, it totally ruined our theme and we had to load a backup.... The product pages would not load correctly and the related products feature we use did not work after PLUGINSEO was installed.
They tell you what to change on the code side, we had PLUGINSEO do it for us. Even though they changed the coding their system checks still picked up the same issues
UPDATE May 15th:
Hi Roger, As discussed on email, after investigating this I can see that it was not our app that ruined your theme.
Since we don't have access to your shop I can't pinpoint what did. It must be a different app or developer. I'd be happy to help you pin down what it was: it can be confusing to diagnose issues like this! The team here has over 7 years experience with that and we won't charge you.
Daniel
CEO & Founder
ORIGINAL:
Hi Roger, Very concerned to read this. I don't see any tickets from your personal or company email about broken features.
I see you had the app installed for just under a day https://dsh.re/df378, Libby did the code install and then you asked a questioned about what happens when you uninstall which Aiza answered.
The code install takes place 100% in the HTML head of your shop. This means it does not alter anything visible on the page and it doesn't interfere with other features of your store.
I've sent you an email to get more details on this. Concerned and want to get to the bottom of it!
Daniel
CEO & Founder
May 5, 2021 ... hired an »expert« via the APP ...
Communication with the customer could be much, much better!
The job was still not perfectly implemented three weeks after the guaranteed implementation time. May 6, 2021
YOU HAD ENOUGH CHANCES. Please leave me alone ...
I now have to remove unnecessary html code created by you … this job was just a waste of time and money. PLEASE LEAVE ME ALONE!!!
Hello Jürgen,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please email us at ricardo.hinds@sureswiftcapital.com / divya@pluginuseful.com to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Do not hire 'experts'... Spent 500$ to do nothing, they do not even know how to fixe the schema JSON.
Dear Dawid,
Thanks so much for sharing your experience with Plug in SEO. We want you to feel comfortable sharing good or bad news with us. We are sorry that your experience with our service fell short of expectations.
Upon checking we see the issue is not with our structured data. You have 3 sets of structured data. The warnings that you are getting are from the other structured data and not ours.
What we can advise is for you to get in touch with your theme developer and they will have a better understanding on how the other 2 sets of structured data works.
Cheers,
PIU Team
Terrible app took my money and did nothing in return. Once I asked for a refund customer service went dark. No Contact.
Dear Lance,
We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
We're using your feedback to make some important changes for refund requests.
I'm pleased we were able to make things better and I hope we see you again soon.
Best,
PIU Team
Péssimo! Paga-se para ter acesso às ferramentas de forma manual e pouco intuitiva! Paguei a subscrição na expectativa que teria acesso a outras ferramentas 1 hora após estava a removê-la! $30 para o lixo!
Hi Geral,
We are sorry to hear about your disappointing experience with our app Plug in SEO.
Plug in SEO Plus and Pro plan gives you a bunch of automatic SEO improvements to your shop along with tools and enhancements so you can manage your SEO yourself going forward.
If you're looking for something more like a done-for-you service, we offer SEO fix packages where the expert will go in, fix the SEO issues, and optimize your shop.
Our SEO fix jobs and Plug in SEO Plus monthly options are completely separate and optional but very complementary to each other. A lot of customers start out with Plug in SEO and then purchase one-off fix packages if they need more help in specific areas.
Best,
PIU Team
You have charged me a fee of 20 dollars when you start the trial period you offer, it does not seem honest to charge without offering all the accurate information, I am not enjoying your service but the charge is done. It's not a good practice to attract customers, I think. I will certainly not use this app again.
Absolutely horrible customer service and SEO paid work. I paid for their "Complete $270 SEO Package". After 2 months of them saying they are having email and messenger problems and not receiving messages, having technical difficulties, tech problems, ect. I canceled the job and deleted the App. Stay away.
Apps seems to be nice. Unfortunately, the support doesnt respond to our mails and worthwhile questions.
Hi David,
Sad to hear about this.
We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We take pride in our customer service and see what happened. We will send you a private email to sort this out.
Best,
PIU Team
Why you guys charged 20 monthly just to let me know what it needs to get fixed in my store's SEO. Then, you want to charge me 8 to 18 times more for to assist to fix problems with my store SEO?. I'm really disappointed with you guys and your App.
Hi there,
Thank you for your feedback. We use this feedback to make sure that our services are nothing less than the best for all our clients and we ensure that our Plug in SEO app is of top standards.
We want to make sure that you get the attention you deserve as a valued customer. Please get back to us via email or a call here: https://pluginuseful.youcanbook.me/ so that we can discuss our app and how it works with you further.
Best,
PIU Team
We've had this app for a month, nothing but issues. Shopify recommended this app after our previous SEO app was banned from the app store. The main functions we needed were passing along Structured Data to google, we're a month in and *maybe* have that figured out now. We also noticed that once the app was installed folks started finding old, deleted products on google and bringing them to 404 pages. We NEVER had 404 issues, now we have had thousands in a fw short weeks. The biggest issue was their support email rejects all emails--their listed support email help@pluginseo.com rejects any emails. The email help@pluginuseful.com must be used which is not listed here, but they will respond back from help@pluginseo.com and you will not be able to have a conversation/thread with them. The only way I was able to open a thread of communication with them was by asking Shopify Support to start an email chain. But not even Shopify will give me their true contact email. Honestly surprised they are allowed to have an App without a help email. I have no idea how this app has 5 stars. I am also adding here that it's called Plug in SEO in the app store, but when you download the app the title is Plus in SEO "BETA" which would make sense why it's not working perfectly.
Hi Steve,
We strive to provide the best experience we can for our customers, thank you for your feedback.
The way it works for us is that if someone visits a 404 page, a request is made to our server (because of pluginseo snippets) we only record the links and it is not possible for our app to create new URLs or to change settings that would create/lead to these 404 landing pages.
As for our support email address you could reach us at help@pluginuseful.com and/or help@pluginseo.com (both are legitimate email addresses), nevertheless we've run tests and also asked assistance from Shopify Support to check on it.
Best,
PIU Team