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After over two years of use, customer support became increasingly unwilling to help with the problem and eventually uninstalled
Thank you for your feedback, Henry!
We’re sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.
But sometimes we needed more clarity on the issue and what you're trying to do and what isn't working. Some screenshots would be useful too.
With that, we should be able to advise.
These situations don’t happen too often, but when they do, it’s frustrating for everyone involved.
You may contact our Product Manager at help@pluginuseful.com so we can discuss your concerns in more detail.
We can assure you that our goal is to always provide excellent customer service with every email inquiry.
Best,
PIU Team
ATTENTION: I can only warn everyone about this app. After you install this app in order to test it, it not only removes some of your source code, it also adds code to your shopify shop. And when you unistall the app, the changes in your source code will not be undone, at least parts of it. Many of the changes stays as they are and you can take care of removing the code or restoring the removed code yourself. I needed a programmer for this. This is not how an app should work.
Thank you for the review and sharing your experience.
After looking at the support tickets you had with our customer service team (available 22-24 hours per day) it looks like most of this review is reflecting issues that were never discussed. In each case when you raised any issue with our team your questions were well researched and handled professionally.
The way the app is able to install/uninstall code is how Shopify requires us to run the app.
Thanks again.
I would not recommend to a friend.
Horrible customer service.. they invited me to use their extra service to speed up my website. They promised to get job done within 2 weeks but ended up nothing done for 1 month. I would have given 0 star if possible
Hi Darwin,
Concerned to hear about this.
We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
We are a small team working hard on providing the best of the services to our users and this is not the experience that we want you or any of our customers to have.
We will send you a private email to sort this out.
Best,
PIU Team
Very poor service, very poor app...........
Reached out to customer service about the error "Cannot Connect to Search Console An unexpected error occured, refresh to try again." on Wed, Jun 30 2021 and while they did contact us back it's now Jul 22 and the problem has not been fixed. We are on the Paid plan but if this continues much longer it may be time to switch to another SEO plugin.
Hi Derrick,
I’m so sorry we let you down.
We should have caught this the first time, but we didn’t.
We’ve taken your feedback and the feedback of other reviewers to heart. We’re in the process of making some major changes.
We have our Senior Devs looking into your Search Console.
We will also get in touch with you via email.
Best,
PIU Team
Very Confusing app. No tutorials or information given.
It automatically changes all your pages names. So in the meantime of figuring out their platform, your whole website pages are renamed. There are no quicklinks to edit the SEO suggestions, just learn how.
There are no suggestions for character length when editing page titles.
Just a weird overpriced seo service. Sent them an email for support a week ago and did not hear back. Sent them a new one. So this review is subject to change.
Hi, Thanks for sharing your experience. We apologize it wasn't better. However, this review is not accurate. In fairness, there are three problems with this review:
1. Your email was answered in under an hour. However, all of
2. We offered you a consultation as you requested. You didn't respond.
3. Finally, we have hundreds of support articles and videos in our app.
We are always working to make our app easier to use and we are sorry when it's too complex for our users.
We used this app for 2 days, it totally ruined our theme and we had to load a backup.... The product pages would not load correctly and the related products feature we use did not work after PLUGINSEO was installed.
They tell you what to change on the code side, we had PLUGINSEO do it for us. Even though they changed the coding their system checks still picked up the same issues
UPDATE May 15th:
Hi Roger, As discussed on email, after investigating this I can see that it was not our app that ruined your theme.
Since we don't have access to your shop I can't pinpoint what did. It must be a different app or developer. I'd be happy to help you pin down what it was: it can be confusing to diagnose issues like this! The team here has over 7 years experience with that and we won't charge you.
Daniel
CEO & Founder
ORIGINAL:
Hi Roger, Very concerned to read this. I don't see any tickets from your personal or company email about broken features.
I see you had the app installed for just under a day https://dsh.re/df378, Libby did the code install and then you asked a questioned about what happens when you uninstall which Aiza answered.
The code install takes place 100% in the HTML head of your shop. This means it does not alter anything visible on the page and it doesn't interfere with other features of your store.
I've sent you an email to get more details on this. Concerned and want to get to the bottom of it!
Daniel
CEO & Founder
May 5, 2021 ... hired an »expert« via the APP ...
Communication with the customer could be much, much better!
The job was still not perfectly implemented three weeks after the guaranteed implementation time. May 6, 2021
YOU HAD ENOUGH CHANCES. Please leave me alone ...
I now have to remove unnecessary html code created by you … this job was just a waste of time and money. PLEASE LEAVE ME ALONE!!!
Hello Jürgen,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please email us at ricardo.hinds@sureswiftcapital.com / divya@pluginuseful.com to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Do not hire 'experts'... Spent 500$ to do nothing, they do not even know how to fixe the schema JSON.
Dear Dawid,
Thanks so much for sharing your experience with Plug in SEO. We want you to feel comfortable sharing good or bad news with us. We are sorry that your experience with our service fell short of expectations.
Upon checking we see the issue is not with our structured data. You have 3 sets of structured data. The warnings that you are getting are from the other structured data and not ours.
What we can advise is for you to get in touch with your theme developer and they will have a better understanding on how the other 2 sets of structured data works.
Cheers,
PIU Team