SHOPIFY HAS BEEN NOTIFIED AND COPIED ON EVERY EMAIL. On Sun, May 16, 2021 at 02:22 AM, "Podify App" wrote:
Hi Jenise, Our promise is we will send you 2 free shirts but only if you remove the review, that is our promise. We will not send the 2 free shirts if the bad review is still up. If we do not send you the 2 shirts, go ahead and put the bad review back up. If the shirts are bad quality, go ahead and put the bad review back up. Our offer is you get 2 free shirts shipped to you this week if you remove the bad review, and if we do not send you the shirts and/or the quality of the shirts is bad, you can go ahead and put back the bad review. I think that's fair, right? You will have tracking within a couple days if you decide to keep the remove the review.
---------SHOPIFY PROHIBITED ACTIONS INVOLVING APP REVIEWS---
The following actions are prohibited and can lead to you having your app removed from the Shopify App Store, having your API keys suspended, or being removed from the Shopify Partner program…..
ASKING FOR POSITIVE REVIEWS- Asking for positive reviews creates a bias in the call-to-action of leaving a review and goes against our Partner Program Agreement……
ASKING MERCHANTS TO EDIT OR REVISE NEGATIVE REVIEWS-Every review is proof of you having an active and engaged user base. Positive reviews verify your app’s value, while constructive reviews provide helpful feedback on how you can improve your app. Never retaliate against a merchant for leaving honest negative reviews……
LEAVING OR PAYING FOR FAKE REVIEWS ON YOUR OWN APP-Never attempt to boost your sales by creating fake reviews that deceive merchants. You should also never leave or pay for fake reviews on a competitor's app to create a competitive advantage. https://shopify.dev/concepts/app-store/being-successful-in-the-app-store/managing-app-reviews
Hi owner of Expressive DeZien,
To date we've had more than 7000 Shopify merchants use Podify but never had a merchant like Expressive DeZien. Usually when there is an issue we work closely with the merchant to solve it and we find a resolution almost always in less than a day.
In this case we have no idea what happened. You approached us and demanded to send you 2 free shirts in 2 days you say you were entitled to and never paid. A few days later you left us a harsh negative review and wrote to us in email and over livechat you will only remove the review if we immediately send 2 free shirts, at our expense. We asked when did we ever promise 2 free shirts but did not get an answer. We were puzzled why you assumed you were entitled to free shirts. And then you tried reporting us to Shopify because you thought we were hacking your store and that we owed you free t shirts.
Every merchant is very important to us and we always work hard for every merchant that wants to use our app. If an issue arises, we always find an amicable solution. Because we process hundreds of thousands of orders a year, we make mistakes just like everyone else, but always find a solution and our longtime merchants expect and appreciate this. In this case there wasn't even an order placed.
We will use this experience to further improve our product, service, and platform.
We wish you well with Expressive DeZien we are sorry Podify was not for you.
- Podify App team