PODpartner: Print on Demand , 16 Rezensionen
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EDIT - I connected with a sales manager and she is doing her best to help with each of these issues. They gave verbal remedies I am now to wait for a follow-through. I will update again when I know more.
2nd Edit - orders are moving faster, now that I have 1-1 communication with them I’m much more likely to stay with the service for now
DO NOT USE THEM
Currently waiting 7 days for a sample to get out of production. They promise 2 days and never deliver. Same with your customers' orders. It's a joke. Customers wait a month for one t-shirt. And they never answer my outreach.
They will reply to this with their same excuses as all the other comments. Don't fall for it. You will be scammed and damage your companies reputation.
The only reason this app has 3.1 stars currently as I'm writing this is because of the delays they had a while ago. The quality of the clothing, the branding options, the pictures, the models, the print quality, the SUPER fast shipping and production time. The customer support has a little English barrier, but nothing major. They're very nice and helpful. This POD app is the EXACT app I have been looking for my brand. Good quality and streetwear with branding options. 100% recommend.
i had a question is this a good website now and how is the delivery as i am hesitating to start with them because of the reviews. please do tell me
Took about 3 weeks to receive my item in America, overall, quality was nice, wish there were more accessories, etc but it is great. I hope they expand what they offer in time, like tighter-fit crop tops, hats, maybe more jackets, etc. Great though for what it is. As long as you understand it's gonna be likely 3 weeks to get your items.
PODpartner has been an absolute game-changer for my Shopify store! If you're in search of the best Print on Demand app out there, look no further.
I've dabbled with various Print on Demand services, but none even come close to the product quality offered by PODpartner. The fabric and print quality are simply exceptional. The prints on their products are sharp, vibrant, and durable. You can instantly tell that they take pride in delivering the very best to their customers.
What sets PODpartner apart from the crowd is their unique focus on streetwear. In a space saturated with generic options, this app offers a breath of fresh air. The range of streetwear products they provide is diverse and stylish, making it easier than ever to cater to this niche market. It's a rarity in the Print on Demand space, and it's a game-changer for my store.
I have to give a shoutout to Jekita and Hathaway for their remarkable operations management. Orders are processed seamlessly, and I've experienced zero issues. Their efficiency ensures that my customers receive their orders promptly, which is crucial for customer satisfaction.
Exceptional customer service is the cornerstone of any successful business, and PODpartner truly excels in this department. Jekita and Hathaway go above and beyond to address any questions or concerns promptly. Their dedication to ensuring a smooth and enjoyable experience for their customers is truly commendable.
In a sea of Print on Demand apps, PODpartner stands head and shoulders above the rest. With unbeatable product quality, a focus on stylish streetwear, and a top-notch team including Jekita and Hathaway, there's simply no comparison. If you've been searching for the best Print on Demand solution for your Shopify store, your search ends here. I couldn't be happier with my experience, and I wholeheartedly recommend PODpartner to fellow entrepreneurs.
Thank you so much for your incredibly detailed and positive review! We're absolutely thrilled to hear that our products are making a difference for your store, and that that our team’s efforts have made a positive impact on your experience.
Your satisfaction and support mean the world to us. We look forward to continuing to provide you with exceptional products and service. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Wishing you sustained success!
YOU HAVE TO TEST THEIR PRODUCTS FIRST TO SEE WHICH ONE WOULD FIT YOUR TASTE!! THEIR PRODUCTS HAVE SOLID QUALITY WHEN IT COMES TO MATERIAL AND PRINT QUALITY.
AS OF RIGHT NOW THE PRODUCTION TIME AND DELIVERY HAVE STILL A LOT OF ROOM FOR IMPROVEMENT.
AS LONG AS THEY SLOWLY IMPROVE THE FEATURES, WEBSITE, AND THE OPERATION. i HIGHLY RECOMMEND TO USE THEIR SERVICE!.
GREAT JOB PODPARTNER TEAM!
Products look great but service is horrible i placed a sample order for 5 pieces and have not received anything. I also paid for fast shipping which its pass the time. I'm being told i will receive update and haven't received anything. This app should be removed.
We sincerely apologize for the frustrating experience you've had with your sample order. We understand how important it is for you to receive your products promptly, and we deeply regret any inconvenience this delay may have caused.
We want to clarify that we have recently undergone a significant expansion, moving all our facilities to a larger site to better accommodate the increasing demand for our products. While this expansion was necessary to enhance our capabilities, it has unexpectedly presented challenges in our operations.
These unforeseen challenges have led to delays in production and shipping, and we understand that this has impacted your experience. We want to assure you that we are actively working to resolve these issues and get back on track as quickly as possible.
Regarding your order, we apologize for the delay and any inconvenience it has caused you. Our customer service manager will personally reach out to you to discuss the best solution.
Please know that we value your business and hope for the opportunity to serve you better in the future. Your candid review helps us identify areas where we need to improve, and we appreciate your feedback.
At first, they seem great. I did a sample order and everything went fast and good quality
Then when I started selling, everything went bad. I placed like 10 orders and non of them were being shipped. It's been like 8 days now and nothing has changed.
Also customer support keeps saying ''They will update soon'' but no clear answers on when. Also no apologies or anything
Clothes and prints are great but unfortunately very bad unreliable service that will cost you clients
Thank you for sharing your feedback! We sincerely apologize for the frustrating experience you've had with your orders, and we understand how important it is for you to receive your products promptly. We want to assure you that we take this matter very seriously, and we're committed to resolving it as quickly as possible.
We have experienced unexpected delays due to a recent expansion of our facilities, which has led to some unforeseen challenges in our operations. However, this should not excuse the lack of communication and clarity you've experienced.
We want to make this right for you. Our customer service manager will personally look into your order status and ensure that your concerns are addressed promptly.
We value your business and are committed to regaining your trust. Thank you for bringing this to our attention, and we promise to do better moving forward.
If you have any other questions or need further assistance, please feel free to reach out to us directly.
you all are super talented group from the sourcing of the garments that you offer to the fantastic and clearly well-planned build of the UI/UX and functionality of the app using the shopify admin api, it's pretty impressive. like you all are legit on a way different level than the printfuls and spods and print whatever they all are brutal compared to your team and your app plus the most important aside from that which is options for a being creative and offering quality garments, keep up the great work!!
Thank you for your incredibly kind words and enthusiastic review! Your recognition of our dedication means a lot to us. We're committed to maintaining the level of service and quality that has earned your praise. Keep up the creativity and great work as well! Together, we'll continue to achieve remarkable things.
Stay far away from this app. We have been waiting for our product samples for over 1 month and still have yet to receive anything. Not to mention they also refuse refunds. Not sure why shopify still has this in their app center.
We deeply apologize for the delays you've experienced with your product samples. We understand your frustration and want to provide clarity on the situation.
We recently underwent a significant expansion, moving all our facilities to a larger site to meet the growing demand for our products. This transition, while aimed at enhancing our capabilities, has unfortunately led to some unforeseen operational challenges, causing unexpected delays.
We want to assure you that addressing these delays is our top priority. Our team is working diligently to clear the backlog and streamline our processes.
Regarding refunds, we take such matters seriously. We would like to investigate your case further to ensure a fair resolution.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this time of improvement. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.