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i just started my shopify store a few days ago and gave this pod platform a trial honestly, It was way easier to use than i expected. setting up products was smooth, no confusion or tech stress. This platform seems solid and beginner friendly and they design tools flexibility really impressed me
Welcome and congrats on launching your store! We’re thrilled the setup was smooth and the design tools fit your workflow. If you have any queries, feel free to email us at service@podpartner.com—we’re glad to assist.
they are the best in the game trust me
We appreciate the love—thank you! If you’re scaling up, we can help with new products and creative support. Just reach us anytime at service@podpartner.com. Wishing you many successful drops!
Great great great. Experience is amazing and the quality is incredible. Best POD to use if you are just starting a clothing brand.
We appreciate the kind words and welcome you aboard! If you need any assistance, please feel free to contact us.
Not worth 1 penny this app . priting quality its infernal and clothing its shunkred and material is worst. not recommand this one for sure
printing is terrible, the shipping time is terrible and the customer service is even worse . NOT RECOOMAND THIS POD SCAMM , BE CAREFULL
It makes things simple. Their clothing quality is genuinely excellent. It would be perfect if the clothes could arrive faster
Can’t make a single complaint.
This has upgraded my shopify store to the next level, they’re so helpful and have a great range of products. So much better than other competitors and can’t recommend them enough!
Doesn't work, I've linked several products but when the customer places an order it doesn't work and blocks the checkout.
We sincerely apologize for the unpleasant experience you’ve had.
It seems this issue may be due to a missing shipping template for our products. To help you, we recommend checking out this guide: https://www.podpartner.com/help-center/ecommerce-integrations/why-does-shopify-say-the-item-you-added-doesnt-ship-to-your-location?classify=2&detail=87
If you continue to face any issues or have further questions, please don’t hesitate to reach out to our customer service team. We’re here to assist you!
probleme de passage a la caisse avec votre application et votre matériel, les gens ne peuvent pas finir la transaction, marque toujours adresse invalide.dommage parce que jai aimé le sample
We sincerely apologize for the inconvenience caused. It appears that the shipping template was not configured for your product when listing it on your store. To resolve this, please refer to our guide here: https://www.podpartner.com/help-center/ecommerce-integrations/why-does-shopify-say-the-item-you-added-doesnt-ship-to-your-location?classify=2&detail=87.
We hope this helps resolve the issue. If you have any further questions, feel free to reach out to our customer service team for immediate assistance.
EDIT - I connected with a sales manager and she is doing her best to help with each of these issues. They gave verbal remedies I am now to wait for a follow-through. I will update again when I know more.
2nd Edit - orders are moving faster, now that I have 1-1 communication with them I’m much more likely to stay with the service for now
DO NOT USE THEM
Currently waiting 7 days for a sample to get out of production. They promise 2 days and never deliver. Same with your customers' orders. It's a joke. Customers wait a month for one t-shirt. And they never answer my outreach.
They will reply to this with their same excuses as all the other comments. Don't fall for it. You will be scammed and damage your companies reputation.
Took about 3 weeks to receive my item in America, overall, quality was nice, wish there were more accessories, etc but it is great. I hope they expand what they offer in time, like tighter-fit crop tops, hats, maybe more jackets, etc. Great though for what it is. As long as you understand it's gonna be likely 3 weeks to get your items.
i had a question is this a good website now and how is the delivery as i am hesitating to start with them because of the reviews. please do tell me
Not a good service as it stands at the moment.
I have created and ordered 5 samples from PODPartner as i like what clothing they had to offer.
I paid for express shipping which was 70 dollars.
this was supposed to take 5-7 business days as of the 5th of November.
it is the 14th of November and my order is still in production.
how am i supposed to rely on them to ship to costumers in a timely manner if they cant handle a small sample order.
I messaged them on their messenger a few days ago and got no response either.
not professional.
We sincerely apologize for the frustration caused by this experience. After reviewing your order, we confirmed that the tracking number was not updated promptly by our team after dispatch, which led to the status appearing as "in production" on your end. However, we’ve verified that your package was indeed delivered within our promised timeframe (5-7 business days).
We deeply regret the miscommunication and any inconvenience this caused, especially regarding the delayed response to your inquiry. This does not reflect our commitment to service excellence, and we’re addressing this internally to prevent future occurrences.
If you have further concerns or need assistance, please reach out to our customer service team directly—we’re here to ensure a smooth resolution.
Thank you for your patience and understanding.
YOU HAVE TO TEST THEIR PRODUCTS FIRST TO SEE WHICH ONE WOULD FIT YOUR TASTE!! THEIR PRODUCTS HAVE SOLID QUALITY WHEN IT COMES TO MATERIAL AND PRINT QUALITY.
AS OF RIGHT NOW THE PRODUCTION TIME AND DELIVERY HAVE STILL A LOT OF ROOM FOR IMPROVEMENT.
AS LONG AS THEY SLOWLY IMPROVE THE FEATURES, WEBSITE, AND THE OPERATION. i HIGHLY RECOMMEND TO USE THEIR SERVICE!.
GREAT JOB PODPARTNER TEAM!
Products look great but service is horrible i placed a sample order for 5 pieces and have not received anything. I also paid for fast shipping which its pass the time. I'm being told i will receive update and haven't received anything. This app should be removed.
We sincerely apologize for the frustrating experience you've had with your sample order. We understand how important it is for you to receive your products promptly, and we deeply regret any inconvenience this delay may have caused.
We want to clarify that we have recently undergone a significant expansion, moving all our facilities to a larger site to better accommodate the increasing demand for our products. While this expansion was necessary to enhance our capabilities, it has unexpectedly presented challenges in our operations.
These unforeseen challenges have led to delays in production and shipping, and we understand that this has impacted your experience. We want to assure you that we are actively working to resolve these issues and get back on track as quickly as possible.
Regarding your order, we apologize for the delay and any inconvenience it has caused you. Our customer service manager will personally reach out to you to discuss the best solution.
Please know that we value your business and hope for the opportunity to serve you better in the future. Your candid review helps us identify areas where we need to improve, and we appreciate your feedback.
At first, they seem great. I did a sample order and everything went fast and good quality
Then when I started selling, everything went bad. I placed like 10 orders and non of them were being shipped. It's been like 8 days now and nothing has changed.
Also customer support keeps saying ''They will update soon'' but no clear answers on when. Also no apologies or anything
Clothes and prints are great but unfortunately very bad unreliable service that will cost you clients
Thank you for sharing your feedback! We sincerely apologize for the frustrating experience you've had with your orders, and we understand how important it is for you to receive your products promptly. We want to assure you that we take this matter very seriously, and we're committed to resolving it as quickly as possible.
We have experienced unexpected delays due to a recent expansion of our facilities, which has led to some unforeseen challenges in our operations. However, this should not excuse the lack of communication and clarity you've experienced.
We want to make this right for you. Our customer service manager will personally look into your order status and ensure that your concerns are addressed promptly.
We value your business and are committed to regaining your trust. Thank you for bringing this to our attention, and we promise to do better moving forward.
If you have any other questions or need further assistance, please feel free to reach out to us directly.
Clothes look good on website... but it took them 2 weeks to produce t-shirt and shipping times say 6-10 days. so 4 weeks!!
Simply not good enough.
First sale with them, and i have had to refund customer at my expense.
Fed the line they are expanding production warehouse, but never do they warn you of this. Unrealistic buying and selling experience.
We appreciate you taking the time to share your thoughts with us. We're truly sorry for the disappointment you've experienced with your recent orders, and we acknowledge that the delays in production and shipping have fallen short of your expectations, causing frustration and negative impact on your business.
The recent expansion of our facilities, while aimed at enhancing our capabilities, has unfortunately led to unforeseen challenges. However, this should not have hindered your overall experience or been an excuse for any delays.
To remedy this and regain your trust, our customer service manager will personally reach out to you and seek a solution that meets your satisfaction.
Your candid review highlights areas where we need to improve, and we genuinely thank you for your honesty. We want to assure you that we're taking steps to prevent such experiences in the future.
We hope to have the opportunity to restore your faith in us. If you have any further questions or need assistance, please feel free to reach out directly.
you all are super talented group from the sourcing of the garments that you offer to the fantastic and clearly well-planned build of the UI/UX and functionality of the app using the shopify admin api, it's pretty impressive. like you all are legit on a way different level than the printfuls and spods and print whatever they all are brutal compared to your team and your app plus the most important aside from that which is options for a being creative and offering quality garments, keep up the great work!!
Thank you for your incredibly kind words and enthusiastic review! Your recognition of our dedication means a lot to us. We're committed to maintaining the level of service and quality that has earned your praise. Keep up the creativity and great work as well! Together, we'll continue to achieve remarkable things.
I wasn't really sure if I would use this app or not but after using it for two months now, I am so much satisfied with their work, quality, and customer service!!!! They are awesome, and if you are reading this, you should give them a chance!!
Thank you so much for taking the time to write this glowing 5-star review! We're thrilled to hear that you've been enjoying our app and that our work, quality, and customer service have met your expectations. Your recommendation means a lot to us, and we hope that others who are considering our app will take your words to heart and give us a chance. Thanks again for choosing our app, and we look forward to continuing to serve you in the future!
Product Quality is really good + the shipping time to Germany ( Where I sell ) is very good ! The standard shipping takes 6 - 8 days ! which is brillant if you compare it with aliexpress or other chineses supliers. I really hope that they gonna add more products but for now its enough for me. Keep up the good work :D
Thank you for the great review! We're so happy to hear we hit the mark for you. Your suggestion regarding our catalog is precious to us and very much appreciated. As we work hard to ensure our product quality, we will continue introducing unique new products to meet your future needs.