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I wasn't really sure if I would use this app or not but after using it for two months now, I am so much satisfied with their work, quality, and customer service!!!! They are awesome, and if you are reading this, you should give them a chance!!
Thank you so much for taking the time to write this glowing 5-star review! We're thrilled to hear that you've been enjoying our app and that our work, quality, and customer service have met your expectations. Your recommendation means a lot to us, and we hope that others who are considering our app will take your words to heart and give us a chance. Thanks again for choosing our app, and we look forward to continuing to serve you in the future!
YOU HAVE TO TEST THEIR PRODUCTS FIRST TO SEE WHICH ONE WOULD FIT YOUR TASTE!! THEIR PRODUCTS HAVE SOLID QUALITY WHEN IT COMES TO MATERIAL AND PRINT QUALITY.
AS OF RIGHT NOW THE PRODUCTION TIME AND DELIVERY HAVE STILL A LOT OF ROOM FOR IMPROVEMENT.
AS LONG AS THEY SLOWLY IMPROVE THE FEATURES, WEBSITE, AND THE OPERATION. i HIGHLY RECOMMEND TO USE THEIR SERVICE!.
GREAT JOB PODPARTNER TEAM!
Products look great but service is horrible i placed a sample order for 5 pieces and have not received anything. I also paid for fast shipping which its pass the time. I'm being told i will receive update and haven't received anything. This app should be removed.
We sincerely apologize for the frustrating experience you've had with your sample order. We understand how important it is for you to receive your products promptly, and we deeply regret any inconvenience this delay may have caused.
We want to clarify that we have recently undergone a significant expansion, moving all our facilities to a larger site to better accommodate the increasing demand for our products. While this expansion was necessary to enhance our capabilities, it has unexpectedly presented challenges in our operations.
These unforeseen challenges have led to delays in production and shipping, and we understand that this has impacted your experience. We want to assure you that we are actively working to resolve these issues and get back on track as quickly as possible.
Regarding your order, we apologize for the delay and any inconvenience it has caused you. Our customer service manager will personally reach out to you to discuss the best solution.
Please know that we value your business and hope for the opportunity to serve you better in the future. Your candid review helps us identify areas where we need to improve, and we appreciate your feedback.
EDIT - I connected with a sales manager and she is doing her best to help with each of these issues. They gave verbal remedies I am now to wait for a follow-through. I will update again when I know more.
2nd Edit - orders are moving faster, now that I have 1-1 communication with them I’m much more likely to stay with the service for now
DO NOT USE THEM
Currently waiting 7 days for a sample to get out of production. They promise 2 days and never deliver. Same with your customers' orders. It's a joke. Customers wait a month for one t-shirt. And they never answer my outreach.
They will reply to this with their same excuses as all the other comments. Don't fall for it. You will be scammed and damage your companies reputation.
Clothes look good on website... but it took them 2 weeks to produce t-shirt and shipping times say 6-10 days. so 4 weeks!!
Simply not good enough.
First sale with them, and i have had to refund customer at my expense.
Fed the line they are expanding production warehouse, but never do they warn you of this. Unrealistic buying and selling experience.
We appreciate you taking the time to share your thoughts with us. We're truly sorry for the disappointment you've experienced with your recent orders, and we acknowledge that the delays in production and shipping have fallen short of your expectations, causing frustration and negative impact on your business.
The recent expansion of our facilities, while aimed at enhancing our capabilities, has unfortunately led to unforeseen challenges. However, this should not have hindered your overall experience or been an excuse for any delays.
To remedy this and regain your trust, our customer service manager will personally reach out to you and seek a solution that meets your satisfaction.
Your candid review highlights areas where we need to improve, and we genuinely thank you for your honesty. We want to assure you that we're taking steps to prevent such experiences in the future.
We hope to have the opportunity to restore your faith in us. If you have any further questions or need assistance, please feel free to reach out directly.
Stay far away from this app. We have been waiting for our product samples for over 1 month and still have yet to receive anything. Not to mention they also refuse refunds. Not sure why shopify still has this in their app center.
We deeply apologize for the delays you've experienced with your product samples. We understand your frustration and want to provide clarity on the situation.
We recently underwent a significant expansion, moving all our facilities to a larger site to meet the growing demand for our products. This transition, while aimed at enhancing our capabilities, has unfortunately led to some unforeseen operational challenges, causing unexpected delays.
We want to assure you that addressing these delays is our top priority. Our team is working diligently to clear the backlog and streamline our processes.
Regarding refunds, we take such matters seriously. We would like to investigate your case further to ensure a fair resolution.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this time of improvement. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
This app is absolutely AWESOME! They have affordable high-quality products and the fulfillment is super fast! They are still brand new, so there are still a lot of things they need to add, but I'm sure they will make this even better over time! They are based in China, but shipping rates are actually more affordable than US shipping rates. lol As it is right now, it's pretty good! They do have pros, as well as a few cons. Pros: - Affordable
- Design tool is AWESOME!
- Branding neck prints (only on the shirts)
- Nice products
- Fast fulfillment Cons: - Based in China (Probably the biggest concern if you're in the US)
- Small product catalog (will add more products in the future)
- Can't put any neck prints on hoodies/sweaters as of right now
- Ships from China, so there's no white-labeling (hopefully this changes)
- Only 1 decoration which is DTG Despite the Cons, this company has big potential! Also, all of their products are that oversized Chinese/Japanese streetwear style. I would only use this company if you want that kind of style. Maybe they will add other products that aren't oversized in the near future, but as of now GREAT company! Oh! customer service is pretty good! I haven't experienced anything unusual as of yet. The Time zone is completely different from the US, and their website interface is pretty decent. It needs a bit of work, but overall really easy to understand and navigate.
Thank you so much for taking the time in giving us a review. We truly appreciate your feedback! Here, I’m sorry that we failed to label the package with your brand. Actually, we do offer white-label dropshipping when orders are shipped out with standard shipping. As for express shipping, we provide customized label shipping. We utilize your brand name and logo for the packaging to ensure that products are shipped under your brand.
I can assure you that we will be consistent in delivering the best service. If you have any questions, please don't hesitate to contact our customer support: service@podpartner.com
Sincerely,
PODpartner Team
you all are super talented group from the sourcing of the garments that you offer to the fantastic and clearly well-planned build of the UI/UX and functionality of the app using the shopify admin api, it's pretty impressive. like you all are legit on a way different level than the printfuls and spods and print whatever they all are brutal compared to your team and your app plus the most important aside from that which is options for a being creative and offering quality garments, keep up the great work!!
Thank you for your incredibly kind words and enthusiastic review! Your recognition of our dedication means a lot to us. We're committed to maintaining the level of service and quality that has earned your praise. Keep up the creativity and great work as well! Together, we'll continue to achieve remarkable things.
i had a question is this a good website now and how is the delivery as i am hesitating to start with them because of the reviews. please do tell me
Product Quality is really good + the shipping time to Germany ( Where I sell ) is very good ! The standard shipping takes 6 - 8 days ! which is brillant if you compare it with aliexpress or other chineses supliers. I really hope that they gonna add more products but for now its enough for me. Keep up the good work :D
Thank you for the great review! We're so happy to hear we hit the mark for you. Your suggestion regarding our catalog is precious to us and very much appreciated. As we work hard to ensure our product quality, we will continue introducing unique new products to meet your future needs.