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THIS IS THE WORST APP EVER ,
IT VIOLATES PRIVACY BECAUSE IT DOES NOT ALLOW YOU TO CUSTOMIZE THE ANALYTICS WHICH MEANS YOUR SALES ASSOCIATE WILL HAVE ACCESS TO YOUR ENTIRE ANALYTICS, AND ALL THE YEARS, MONTHS, WEEK SALES , I MEAN ALL INFORMATIONS , WHAT WORST THEY CAN ACCESS OTHER STAFF SALES INFORMATION WHICH WILL COST CONFUSIONS.
NO EMPLOYEE WANTS THEIR COLLEAGUE TO KNOW THEIR SALES INFO
NO EMPLOYER WANTS A SALES ASSOCIATE ALL IN THEIR FINANCIAL.
THIS IS WRONG !
Hello CARIBBEAN LIGHTHOUSE, thank you for taking the time to leave your feedback.
I understand that on the POS your staff is able to see the Analytics report. The option to set permissions to your staff account is available in the POS PRO version, as it allows you to create only POS staffs; the Lite Plan won't have this option. I'll let our developers know about your feedback. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
Entirely underwhelming experience. Brand new hardware doesn't work, awful support if you can call it that. Hello Square.
Hello Gordon Johnson Art, we appreciate your feedback. Please feel free to add any specific issues you have faced or reach out to our Retail Support team and we can look into these with you. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.
It's so complicated. In addition to the fact that nothing is clear, it turns out that I am signed to PRO against my will. When I simply deleted the channel because I wasn't selling from the warehouse, it turned out that I was still signed up for PRO and paying for a whole year, thinking it was just Shopify payments. Definitely not recommended!!!
Hello My Great Greenhouse, thank you for taking the time to leave your feedback. We do offer the Pro Plan as a free trial when you first start using the POS channel, however, the trail let you know that if you don't choose a plan by the time it ends it will continue on the Pro Plan and it seems to be what happened on your case. Deleting the POS channel won't cancel the subscription, so we recommend that from the POS channel you change the subscription to Lite(the free plan) > save it and delete the POS channel and the app. These steps ensure that you won't be billed in the future.
This App is absolutely horrible. When I signed up for it I thought it was free just to find out that it's the POS Pro, which is $89 a month. I can't manage the subscription in order to cancel either because the App is malfunctioning. I wasted money and Support is taking their sweet time getting back to me to help me cancel it. The POS Pro is way too expensive and hard to manage from Shopify admin. I don't recommend it!
Hey Simplymacramesweets! Sorry to hear you had a bad experience with the Shopify POS app. The app does come in two subscription options, POS Lite or POS Pro. The POS lite is absolutely free, with no additional monthly charges. You can explore the two subscriptions and the features involved in both in this link: https://www.shopify.com/ca/pos/features. If you are needing further assistance please do reach out to Retail support as they will be able to assist you even further. Thank you for taking the time to leave your review and your feedback will be passed on as well.
It just doesn't work at all...
Whenever I click overall, there will come out a pop-up asking for a trial of POS PRO. After I closed it, the page would be into error every time
Hey there! Thank you for taking the time to connect. Is this issue or pop-up occurring in your Shopify admin page? Not on the POS app? If you are still having issues with the POS Pro trial and subscription selection please reach out to our Retail team directly, open 24/7. They will be able to assist you further and ensure you are up and running, if not already!
Un mois qu'un problème persiste : les détails des commandes ne remontent plus. Juste le titre sans les options ! Le support est très mauvais car je propose mon aide sans cesse et je n'ai aucun retour. C'est extrêmement grave alors que Shopify parle de créativité, d'entrepreunariat, d'initiative ! Tout ce discours est bidon quand un client a un problème.
Después de eliminar POS de mis aplicaciones, continua cobrándome, no me había dado cuenta y ya me han cobrado 3 meses.
Hola Bijou Comestics, gracias por tomarse el tiempo para dejar sus comentarios. Esperamos que haya podido comunicarse con nuestro Soporte para ayudarlo con los cargos. Cuando se trata del sistema POS, solo eliminar la aplicación no cancelará la suscripción, desea acceder al canal POS desde Admin> cambiar del Plan Pro al plan Lite> guardarlo y eliminar el canal POS y la aplicación . Si sigue estos pasos, se asegurará de que no le cobren en el futuro.
First of all, we love our Shopify website. The Shopify POS, not so much. The card reader goes to sleep through out the day requiring your staff to disassemble the reader wake it up. Customers get impatient and my staff feels unprofessional having to do this multiple time a day. I really wanted to like this POS because it would make inventory tracking so much easier.
Hello Willow Hill Soap Company, thank you for taking the time to leave your feedback. We understand that you are having issues with your card reader disconnecting through the day, that is not expected and we would recommend reaching out to the Retail Support so they can help you troubleshoot it. Here are some points that you want to check:
- Make sure your app is up to date
- The card reader battery is at least 50%, lower than that it will have problems connecting.
- Check your firewall settings, make sure that Bluetooth and location services are enabled.
Si vous cherchez une application de suivi de livraison qui soit à la fois fiable et efficace, je vous recommande vivement Drop Tracking. Elle est très facile à utiliser et vous permet de suivre vos colis tout le long.
If you want to compete with Square you're really going to need to step it up.
1) Where is a loyalty program with one click submission on phone number. This is critical - only options require users to make a whole profile.
2) There is very little cross flow of info from POS to online e-comm. Making this POS effectively useless in terms of compatibility.
3) TABS - what the heck kind of 3 step process is this. On square it's part of the flow.
4) This is really not designed for brick & mortar - it's designed for retail. Ecomm is a lot more than retail
Hello Batch Mead, thank you for taking the time to leave your feedback. I'll let our developers know about the points you made. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on the POS system in the future!