Point of Sale , 52 reseñas

i dont say any word because i never use it

I am paying for a Pro level account and can't get a human on the phone for tech support. Award winning support? Emails and bots..do better. They had phone numb ers, not anymore. Cost cutting at the expense of support. It was one factor in my company switching over the shopify. I am seriously looking at other options after only 2 months.

great

First of all, we love our Shopify website. The Shopify POS, not so much. The card reader goes to sleep through out the day requiring your staff to disassemble the reader wake it up. Customers get impatient and my staff feels unprofessional having to do this multiple time a day. I really wanted to like this POS because it would make inventory tracking so much easier.

You need to have the flexibility to have different retail pricing within shopify to allow you to sell offline due to the different cost associated with online and offline selling. You are therefore missing out on $$$$ on fees and charges on using Wise because I cannot sell a $29.99 item offline at that price, and I'm not wasting time to add "add a custom sale", its time wasting and unprofessional on a receipt. You have the "Override" button there NOW, let it work both ways, that is, change the price above or below the current set price in Shopify. At least this would be a start as the coding at the moment tells it that you can go below the current price but you cannot go above the current sell price, WHY NOT, Its my retail business! I'm sending you an email in more detail. The variable pricing app does not "cut" it and will not work.

Entirely underwhelming experience. Brand new hardware doesn't work, awful support if you can call it that. Hello Square.

THIS IS THE WORST APP EVER ,

IT VIOLATES PRIVACY BECAUSE IT DOES NOT ALLOW YOU TO CUSTOMIZE THE ANALYTICS WHICH MEANS YOUR SALES ASSOCIATE WILL HAVE ACCESS TO YOUR ENTIRE ANALYTICS, AND ALL THE YEARS, MONTHS, WEEK SALES , I MEAN ALL INFORMATIONS , WHAT WORST THEY CAN ACCESS OTHER STAFF SALES INFORMATION WHICH WILL COST CONFUSIONS.
NO EMPLOYEE WANTS THEIR COLLEAGUE TO KNOW THEIR SALES INFO
NO EMPLOYER WANTS A SALES ASSOCIATE ALL IN THEIR FINANCIAL.

THIS IS WRONG !

Vanskelig å installere. Spør etter kode og ingen fungerer. Ingen veiledning forklare slike avvik. Jeg kan tenke meg at det vil fungere straks app er installert - men det kan ta flere uker …

If you want to compete with Square you're really going to need to step it up.
1) Where is a loyalty program with one click submission on phone number. This is critical - only options require users to make a whole profile.
2) There is very little cross flow of info from POS to online e-comm. Making this POS effectively useless in terms of compatibility.
3) TABS - what the heck kind of 3 step process is this. On square it's part of the flow.
4) This is really not designed for brick & mortar - it's designed for retail. Ecomm is a lot more than retail

So far this has been a good app to add to my business. There are many issues with the card reader. Like others have mentioned before, it falls asleep every 10 seconds and sometimes it disconnects in between transactions, one right after then the next. This has been extremely frustrating and overshadows the reason I transferred from Square, (which was a dream to work with and never gave me any issues), to Shopify Point of Sales. I initially transferred from Square because I wanted to add barcodes to my products to make it easier to check out customers when at popup markets. This has been a great addition and makes it almost worth having the garbage card reader. It sounds like this is an issue across the board and something that Shopify should look at and fix. Also, what is the deal with only offering a free plan or a super-pricey plan? How about one in between? Or better yet make it so I can create a shipping label regardless of if the order was placed via my online store or the point-of-sale app! That's a pretty basic need when selling goods at a pop-up market. Oh also, Square was super easy to work with when I was in a location with a different tax rate. That would also be an amazing thing to add to the free plan for the point of sale. Since that is what it is for. I figure if Square can do it so effortlessly, Shopify should be able to get it handled as well! A little rambling yes. My main points are that the hardware is not reliable, the app shuts down and fails to do its job on a regular basis, and the free app needs more features added to make it run smoother and user-friendly. Obviously, Shopify needs to care more as these issues have been going on for some time and nothing has been done to fix them. Buyer beware is what I would say if you are not looking to add barcodes to your products, stick with Square.