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The worst experience using Shopify POS. I use it for EVENTS in all different locations in the US. I am using Chipper 2X BT and this is the advanced one with no capability of capturing customer signature and also does not automatically capture key information like name THEREFORE, the customer can just say item not bought after buying it and then dispute it later. Plus for the charge back WE HAVE TO PROVIDE EVIDENCE which the system does not capture. So good luck with dealing with all the FRAUD that happens. Shopify will reimburse the customer without a word with the business owner plus take an additional fee for it.
Now I am left with dealing with getting information on a POS direct sale without any help.
We followed the steps of setting up card reader. We paired with one device, worked one time. We have been desperately trying to get it to work by following the troubleshooting steps to no avail. We have contacted the hardware-store@ and have gotten the run around, where told there is a firm 30 day refund policy. Not only is it disappointing to have a faulty device but to also receive bad customer service makes it extra painful. Shopify already charges an arm and a leg. Feel insulted at this point.
Terrible experience trying to migrate my existing QB data. Don't listen to the sales people that will tell you how simple and automated the process will be. Two months later I'm doing it all myself the hard way. The hardware is all Apple so be ready to replace everything if currently a PC user. It's just like the regular Shopify platform in that several basic and obvious features are lacking and might only be overcome with another app. Want to save a customer cart in POS and later open it to complete the sale on a different pos device? There's an app for that.
Update: I am a pro subscriber and know I can save the cart on one POS device, but it's not possible to reopen that cart on a DIFFERENT POS device.
Update #2: The hardware sucks. You'll need to repeatedly reconnect your tap/chip card reader to the ipad for no reason. Multiple times per day. Did you know that their system doesn't even support card swipes?
Hello Tulsa Body Jewelry, thank you for taking the time to leave your feedback.
Regarding the saved cart, I will certainly pass this up as a feature request to our products team as it is a great idea that a lot of people would benefit from. At Shopify, we pride ourselves on the continued growth and development of our platform.
The POS app can also be used in an Android device.
As for the hardware, it is not expected to have it disconnecting it constantly throughout the day. We recommend you contact the Retail Support team to help you troubleshoot the card reader. We are here 24/7 to help.
Good luck trying to uninstall it once you add it. We uninstalled the app, but they still keep charging us $89 per month. We tried to follow the instructions to downgrade, but we only get a server error message in the app now. No support.
i dont say any word because i never use it
Vanskelig å installere. Spør etter kode og ingen fungerer. Ingen veiledning forklare slike avvik. Jeg kan tenke meg at det vil fungere straks app er installert - men det kan ta flere uker …
You need to have the flexibility to have different retail pricing within shopify to allow you to sell offline due to the different cost associated with online and offline selling. You are therefore missing out on $$$$ on fees and charges on using Wise because I cannot sell a $29.99 item offline at that price, and I'm not wasting time to add "add a custom sale", its time wasting and unprofessional on a receipt. You have the "Override" button there NOW, let it work both ways, that is, change the price above or below the current set price in Shopify. At least this would be a start as the coding at the moment tells it that you can go below the current price but you cannot go above the current sell price, WHY NOT, Its my retail business! I'm sending you an email in more detail. The variable pricing app does not "cut" it and will not work.
Hello BBG,thank you for taking the time to share your feedback with us. We understand that the current method of setting up prices for both online and POS systems may not be ideal for your business. We recommend reaching out to our Retail Support team to discuss the specific features you are looking for. They will be able to provide guidance on whether these features are currently available or if they can be considered for future updates.
THIS IS THE WORST APP EVER ,
IT VIOLATES PRIVACY BECAUSE IT DOES NOT ALLOW YOU TO CUSTOMIZE THE ANALYTICS WHICH MEANS YOUR SALES ASSOCIATE WILL HAVE ACCESS TO YOUR ENTIRE ANALYTICS, AND ALL THE YEARS, MONTHS, WEEK SALES , I MEAN ALL INFORMATIONS , WHAT WORST THEY CAN ACCESS OTHER STAFF SALES INFORMATION WHICH WILL COST CONFUSIONS.
NO EMPLOYEE WANTS THEIR COLLEAGUE TO KNOW THEIR SALES INFO
NO EMPLOYER WANTS A SALES ASSOCIATE ALL IN THEIR FINANCIAL.
THIS IS WRONG !
Hello CARIBBEAN LIGHTHOUSE, thank you for taking the time to leave your feedback.
I understand that on the POS your staff is able to see the Analytics report. The option to set permissions to your staff account is available in the POS PRO version, as it allows you to create only POS staffs; the Lite Plan won't have this option. I'll let our developers know about your feedback. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!
Entirely underwhelming experience. Brand new hardware doesn't work, awful support if you can call it that. Hello Square.
Hello Gordon Johnson Art, we appreciate your feedback. Please feel free to add any specific issues you have faced or reach out to our Retail Support team and we can look into these with you. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.
It's so complicated. In addition to the fact that nothing is clear, it turns out that I am signed to PRO against my will. When I simply deleted the channel because I wasn't selling from the warehouse, it turned out that I was still signed up for PRO and paying for a whole year, thinking it was just Shopify payments. Definitely not recommended!!!
Hello My Great Greenhouse, thank you for taking the time to leave your feedback. We do offer the Pro Plan as a free trial when you first start using the POS channel, however, the trail let you know that if you don't choose a plan by the time it ends it will continue on the Pro Plan and it seems to be what happened on your case. Deleting the POS channel won't cancel the subscription, so we recommend that from the POS channel you change the subscription to Lite(the free plan) > save it and delete the POS channel and the app. These steps ensure that you won't be billed in the future.