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We installed Shopify POS about 2 years ago. The first 18 months were very good. Then they made some significant changes that removed the ability of our store staff to discount products by $ manually. This is a basic function used by all retailers - now they have to do the discount and sale calculation on a calculator and manually enter it - very slow and prone to errors. We will probably change to another POS.
Leider gibt es immer wieder gravierende Probleme und der support ist sehr sehr schlecht: Es gibt keinen Support per Telefon oder Email, nur Chat, das dauert sehr lange, ist sehr aufwändig und die meisten dort haben keine Ahnung von der POS App. Viele Probleme sind seit langem ungelöst. Dazu gehört: immer wieder fehlen wichtige Angaben auf dem Kassenbon (qr code für TSE), es fehlen Artikel im Warenkorb (neuester bug), bei Abholung online bestellter Ware (click and collect) funktioniert in der app nur Barzahlung - wenn Kunden online Vorkasse gewählt haben, dann im Laden bei Abholung mit Karte zahlen wollen, kann man nur im Admin auf bezahlt stelllen - die Mitarbeiter im Laden können das aber nicht.. Weiteres Problem: wenn waren per Karte bezahlt wurde und dann zurückgegeben werden, kann ich nicht Barzahlung wählen zur Rückgabe, sondern nur Kartenzahlung. Mein Gerät kann aber keine Rückzahlung per Karte machen.. Dann stimmt am Ende des Tages die Kasse immer nicht. Also einige Probleme, aber KEIN Support...
First of all, we love our Shopify website. The Shopify POS, not so much. The card reader goes to sleep through out the day requiring your staff to disassemble the reader wake it up. Customers get impatient and my staff feels unprofessional having to do this multiple time a day. I really wanted to like this POS because it would make inventory tracking so much easier.
Hello Willow Hill Soap Company, thank you for taking the time to leave your feedback. We understand that you are having issues with your card reader disconnecting through the day, that is not expected and we would recommend reaching out to the Retail Support so they can help you troubleshoot it. Here are some points that you want to check:
- Make sure your app is up to date
- The card reader battery is at least 50%, lower than that it will have problems connecting.
- Check your firewall settings, make sure that Bluetooth and location services are enabled.
If you want to compete with Square you're really going to need to step it up.
1) Where is a loyalty program with one click submission on phone number. This is critical - only options require users to make a whole profile.
2) There is very little cross flow of info from POS to online e-comm. Making this POS effectively useless in terms of compatibility.
3) TABS - what the heck kind of 3 step process is this. On square it's part of the flow.
4) This is really not designed for brick & mortar - it's designed for retail. Ecomm is a lot more than retail
Hello Batch Mead, thank you for taking the time to leave your feedback. I'll let our developers know about the points you made. They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on the POS system in the future!
Clunky and convoluted to use when vending at events and markets on the phone, especially compared to Square. Extremely limited reporting, again especially compared with Square. Can't even get the most basic info out of the reports. Such as pre-tax sales amount summaries, this makes my monthly tax calculations take a lot longer than ever in the past. I also used to have other POS systems when I had a brick-and-mortar shop that made this easy and fast and provided lots of good reports. If it wasn't because I am trying to keep everything under one roof (e-comm and in person sales) I would go back to Square in an instant. Shopify wants to force you into paying high monthly amounts to give you basic functions even though they already get the privilege of collecting merchant fees. That they fail to provide basic or streamlined functionality is very disappointing.
Hello Summer Indigo, thank you for sharing your feedback. I will also certainly pass this up to our products team. At Shopify, we pride ourselves on the continued growth and development of our platform, and we are only able to strive towards this goal with feedback and comments from merchants just like you.
Estoy Muy preocupado la app me a cobrado doble la inscripción y no me responden el centro de asistencia por favor ayúdenme
Hola PUNTO ROJO, gracias por tomarte el tiempo de escribir un comentario. Esperamos que haya podido comunicarse con el equipo de soporte para ayudarlo con su facturación. Si no puede ponerse en contacto con nuestro soporte de inmediato, le recomiendo que llame al Soporte minorista yendo a la aplicación POS> menú> Soporte> haga clic en "contáctenos".
I am paying for a Pro level account and can't get a human on the phone for tech support. Award winning support? Emails and bots..do better. They had phone numb ers, not anymore. Cost cutting at the expense of support. It was one factor in my company switching over the shopify. I am seriously looking at other options after only 2 months.