Point of Sale

I have mixed feelings about this application. On one hand, I think it really does work great. Reporting is sub-optimal, especially the tax reporting (as mentioned by others) and the hardware isn't great. But they are releasing brand new readers this year that will hopefully fix the hardware specifically. Other than those issues, I find it an amazing hub for retail businesses. If you're selling a product in-store that you cannot sell online, in general Shopfy is probably not right for your business.

THE BIG ISSUE - As others have mentioned, the pricing scheme is absolutely ridiculous. I almost gave this a 2-Star rating and that is entirely due to the inability for feasible scaling. "Lite" is great for on-boarding and testing the waters, but there are a number of features that are essential to an ecommerce-centric platform (like "In-Store Pickup Management") which are placed behind a paywall. This paywall is STEEP. For a lot of small businesses, all of the extra reporting features and staff management are not necessary. This leaves the small business owner considering an $89.00/mo fee for nothing more than allowing customers to order online and pick up in store. It is an unbelievably stupid (for lack of a better word) model and I would love to see Shopify remedy this with an in-between scaling option.

I am paying for a Pro level account and can't get a human on the phone for tech support. Award winning support? Emails and bots..do better. They had phone numb ers, not anymore. Cost cutting at the expense of support. It was one factor in my company switching over the shopify. I am seriously looking at other options after only 2 months.

Good luck trying to uninstall it once you add it. We uninstalled the app, but they still keep charging us $89 per month. We tried to follow the instructions to downgrade, but we only get a server error message in the app now. No support.

i dont say any word because i never use it

nice product store and i m very happy .

Leider gibt es immer wieder gravierende Probleme und der support ist sehr sehr schlecht: Es gibt keinen Support per Telefon oder Email, nur Chat, das dauert sehr lange, ist sehr aufwändig und die meisten dort haben keine Ahnung von der POS App. Viele Probleme sind seit langem ungelöst. Dazu gehört: immer wieder fehlen wichtige Angaben auf dem Kassenbon (qr code für TSE), es fehlen Artikel im Warenkorb (neuester bug), bei Abholung online bestellter Ware (click and collect) funktioniert in der app nur Barzahlung - wenn Kunden online Vorkasse gewählt haben, dann im Laden bei Abholung mit Karte zahlen wollen, kann man nur im Admin auf bezahlt stelllen - die Mitarbeiter im Laden können das aber nicht.. Weiteres Problem: wenn waren per Karte bezahlt wurde und dann zurückgegeben werden, kann ich nicht Barzahlung wählen zur Rückgabe, sondern nur Kartenzahlung. Mein Gerät kann aber keine Rückzahlung per Karte machen.. Dann stimmt am Ende des Tages die Kasse immer nicht. Also einige Probleme, aber KEIN Support...

good

great

Vanskelig å installere. Spør etter kode og ingen fungerer. Ingen veiledning forklare slike avvik. Jeg kan tenke meg at det vil fungere straks app er installert - men det kan ta flere uker …

You need to have the flexibility to have different retail pricing within shopify to allow you to sell offline due to the different cost associated with online and offline selling. You are therefore missing out on $$$$ on fees and charges on using Wise because I cannot sell a $29.99 item offline at that price, and I'm not wasting time to add "add a custom sale", its time wasting and unprofessional on a receipt. You have the "Override" button there NOW, let it work both ways, that is, change the price above or below the current set price in Shopify. At least this would be a start as the coding at the moment tells it that you can go below the current price but you cannot go above the current sell price, WHY NOT, Its my retail business! I'm sending you an email in more detail. The variable pricing app does not "cut" it and will not work.