Point of Sale

We installed Shopify POS about 2 years ago. The first 18 months were very good. Then they made some significant changes that removed the ability of our store staff to discount products by $ manually. This is a basic function used by all retailers - now they have to do the discount and sale calculation on a calculator and manually enter it - very slow and prone to errors. We will probably change to another POS.

Leider gibt es immer wieder gravierende Probleme und der support ist sehr sehr schlecht: Es gibt keinen Support per Telefon oder Email, nur Chat, das dauert sehr lange, ist sehr aufwändig und die meisten dort haben keine Ahnung von der POS App. Viele Probleme sind seit langem ungelöst. Dazu gehört: immer wieder fehlen wichtige Angaben auf dem Kassenbon (qr code für TSE), es fehlen Artikel im Warenkorb (neuester bug), bei Abholung online bestellter Ware (click and collect) funktioniert in der app nur Barzahlung - wenn Kunden online Vorkasse gewählt haben, dann im Laden bei Abholung mit Karte zahlen wollen, kann man nur im Admin auf bezahlt stelllen - die Mitarbeiter im Laden können das aber nicht.. Weiteres Problem: wenn waren per Karte bezahlt wurde und dann zurückgegeben werden, kann ich nicht Barzahlung wählen zur Rückgabe, sondern nur Kartenzahlung. Mein Gerät kann aber keine Rückzahlung per Karte machen.. Dann stimmt am Ende des Tages die Kasse immer nicht. Also einige Probleme, aber KEIN Support...

First of all, we love our Shopify website. The Shopify POS, not so much. The card reader goes to sleep through out the day requiring your staff to disassemble the reader wake it up. Customers get impatient and my staff feels unprofessional having to do this multiple time a day. I really wanted to like this POS because it would make inventory tracking so much easier.

If you want to compete with Square you're really going to need to step it up.
1) Where is a loyalty program with one click submission on phone number. This is critical - only options require users to make a whole profile.
2) There is very little cross flow of info from POS to online e-comm. Making this POS effectively useless in terms of compatibility.
3) TABS - what the heck kind of 3 step process is this. On square it's part of the flow.
4) This is really not designed for brick & mortar - it's designed for retail. Ecomm is a lot more than retail

Clunky and convoluted to use when vending at events and markets on the phone, especially compared to Square. Extremely limited reporting, again especially compared with Square. Can't even get the most basic info out of the reports. Such as pre-tax sales amount summaries, this makes my monthly tax calculations take a lot longer than ever in the past. I also used to have other POS systems when I had a brick-and-mortar shop that made this easy and fast and provided lots of good reports. If it wasn't because I am trying to keep everything under one roof (e-comm and in person sales) I would go back to Square in an instant. Shopify wants to force you into paying high monthly amounts to give you basic functions even though they already get the privilege of collecting merchant fees. That they fail to provide basic or streamlined functionality is very disappointing.

Estoy Muy preocupado la app me a cobrado doble la inscripción y no me responden el centro de asistencia por favor ayúdenme

I am paying for a Pro level account and can't get a human on the phone for tech support. Award winning support? Emails and bots..do better. They had phone numb ers, not anymore. Cost cutting at the expense of support. It was one factor in my company switching over the shopify. I am seriously looking at other options after only 2 months.