Point of Sale

We installed Shopify POS about 2 years ago. The first 18 months were very good. Then they made some significant changes that removed the ability of our store staff to discount products by $ manually. This is a basic function used by all retailers - now they have to do the discount and sale calculation on a calculator and manually enter it - very slow and prone to errors. We will probably change to another POS.

Shopify removes features without permission. On their latest "software update" they removed the ability to save carts. We often deal with multiple clients at a time in our brick and mortar store. We require this feature as we bounce back and forth with each client. Getting a hold of customer support was terrible, as they tossed my inquiry from different personnel in various departments.

The frustrating part was this feature was only available in POS pro, so we upgraded. Now it's not available at all.

This might be the last straw for us, we're looking into switching to Lightspeed for this very reason.

Very disappointed in Shopify.

Vanskelig å installere. Spør etter kode og ingen fungerer. Ingen veiledning forklare slike avvik. Jeg kan tenke meg at det vil fungere straks app er installert - men det kan ta flere uker …

The worst experience using Shopify POS. I use it for EVENTS in all different locations in the US. I am using Chipper 2X BT and this is the advanced one with no capability of capturing customer signature and also does not automatically capture key information like name THEREFORE, the customer can just say item not bought after buying it and then dispute it later. Plus for the charge back WE HAVE TO PROVIDE EVIDENCE which the system does not capture. So good luck with dealing with all the FRAUD that happens. Shopify will reimburse the customer without a word with the business owner plus take an additional fee for it.
Now I am left with dealing with getting information on a POS direct sale without any help.

Leider gibt es immer wieder gravierende Probleme und der support ist sehr sehr schlecht: Es gibt keinen Support per Telefon oder Email, nur Chat, das dauert sehr lange, ist sehr aufwändig und die meisten dort haben keine Ahnung von der POS App. Viele Probleme sind seit langem ungelöst. Dazu gehört: immer wieder fehlen wichtige Angaben auf dem Kassenbon (qr code für TSE), es fehlen Artikel im Warenkorb (neuester bug), bei Abholung online bestellter Ware (click and collect) funktioniert in der app nur Barzahlung - wenn Kunden online Vorkasse gewählt haben, dann im Laden bei Abholung mit Karte zahlen wollen, kann man nur im Admin auf bezahlt stelllen - die Mitarbeiter im Laden können das aber nicht.. Weiteres Problem: wenn waren per Karte bezahlt wurde und dann zurückgegeben werden, kann ich nicht Barzahlung wählen zur Rückgabe, sondern nur Kartenzahlung. Mein Gerät kann aber keine Rückzahlung per Karte machen.. Dann stimmt am Ende des Tages die Kasse immer nicht. Also einige Probleme, aber KEIN Support...