Reseñas (10.980)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 94% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 0% de las calificaciones son de 1 estrellas
30 de septiembre de 2024

I've been using the Pop Convert app to create pop-ups and banners for my Shopify store, but it's been a frustrating experience. The app doesn't send any email notifications, which is a major issue for running a business efficiently. I can't be expected to check daily if the emails are working—there should be a system in place to notify users of any issues, but instead, we're left in the dark.

Customer support has been equally disappointing. When I reached out about the email problem, there was little to no help. As a business owner, I need reliable tools that work seamlessly, and unfortunately, this app has fallen short. Would not recommend.

Pangama Jewelry
Estados Unidos
5 meses usando la aplicación
CartKit respondió 3 de octubre de 2024

We're so sorry you experienced this. Our email functionality was temporarily disabled due to spammers using our app to send spam emails. We've since resolved the issue and put further safeguards in place to protect our systems. Please get back to us via live chat so that we can make this right for you.

Fecha de modificación: 21 de septiembre de 2024

Not working. I have reached out to customer support days ago with no response yet. They advertise 24/7 livechat which is false.

Edit: Reply to your response, i didnt receive any communication on 17/09. your live chat doesnt work. Please respond to my emails I have emailed multiple times.

OZ Smart
Australia
Alrededor de 1 mes usando la aplicación
CartKit respondió 20 de septiembre de 2024

Hi there, we've replied to your message on Sept 17! It seems you have a rule that only shows the popup on a certain URL. See screenshot: https://share.zight.com/JruZ1BDy

Please install the app again and we'll fix it for you!

Fecha de modificación: 27 de agosto de 2024

The automation emails do not work. I spent a lot of time creating my templates and its been weeks without an update as to when the automation emails will work. I would ask everyone to look for a different app as they still have not given us an update nor do they know when it will work again.

The 1776® Community
Estados Unidos
13 días usando la aplicación
18 de septiembre de 2024

Very bad and buggy! Go ahead...I dare ya to try and create an EXIT POP UP.
After an hour of pulling out your hair and speaking to the customer service and Technical team you're going to write a bad review like I am doing right now. I saved all the chats and screenshot them showing I asked for a supervisor three times and the original Support Tech kept trying to give me solutions that would not work and so he wasn't very well informed about how his position was supposed to be handled with customers. So in researching this app that was about 20 to 30 minutes on YouTube and other sites screwing around putting up up and installing it another 10 or 15 and then wasting over an hour trying to do the mess around on an exit intent at that doesn't work and now spending 5 minutes leaving this bad review. Are you very busy and don't have time to waste like me? Then avoid this app. If you live in your parents basement playing video games all day smoking byd then of course go ahead and try this app

Kurt Thompson
Estados Unidos
Alrededor de 4 horas usando la aplicación
CartKit respondió 20 de septiembre de 2024

Hi Kurt, we've just reached out to you. Please reply to our live chat and we'll get this sorted ASAP!!!

6 de septiembre de 2024

will give proper review after using

SiyariJewellers
India
Alrededor de 6 horas usando la aplicación
2 de agosto de 2024

Can't add my own email, the email you sent looks like: store123@shop-convert.com.

Useless.

The Good Life Boutique
Estados Unidos
41 minutos usando la aplicación
CartKit respondió 4 de agosto de 2024

Hey! Thanks for reaching out. You'll see the option to change your sender domain by navigating to Emails > Settings > Sending > From email. Here you can add your own domain and authenticate it for sending! Reach out to us via live chat if you need any assistance :)

17 de junio de 2024

Was enjoying it, easy to remove watermark and set up campaign, but after spending time editing the campaign it didn't even show up on my website. Waste of time.

The Breakup Essentials
Reino Unido
Alrededor de 2 horas usando la aplicación
CartKit respondió 4 de agosto de 2024

Hi there, if the popup didn't show up on your site it's likely because it was previously closed. Please try clearing your cache or try an incognito browser.

Fecha de modificación: 6 de marzo de 2024

Previously i gave a 5 star review because their support was good. But im changing to 1 star and also uninstalling because I needed it to be NOT displaying on certain pages. They insist that its already not showing but every device im using is showing. I have lost sales because of this app.

TbT Arabic Dial Watches and Islamic Gifts
Singapur
7 días usando la aplicación
CartKit respondió 7 de marzo de 2024

Sorry that you faced this issue. Let us know if you can reinstall the app, and we'll look into it right away! We haven't had other customers complain on this yet, but if you re-install the app I can guarantee we can fix the issue within a few hours :)

22 de noviembre de 2023

The coupon code doesn't show up.

CrossBodi
India
3 meses usando la aplicación
CartKit respondió 23 de noviembre de 2023

Hi there! We apologize for the inconvenience you faced.
We checked the pop-up on your store now, The coupon is showing.
We've reached out to you via email to see if you have any questions regarding this. Best of luck :)

Edit: please note that the coupon code appears once the customer enters their email address and hits subscribe. See screenshot: https://share.zight.com/GGuyjQlL

If you want a popup where the coupon code appears right away, you can always add the coupon code directly into the popup as a text element!

24 de noviembre de 2023

showed for 1 minute then i edited it and it disappeared

giosbrush
Estados Unidos
9 meses usando la aplicación