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Great app, highly pissed off at the developer forcing an 'optional' paid plan that I immediately cancelled.
Hello!
The popup you’re seeing in the app is for a 30-day free trial of our Growth plan since your 90 days free are up!
You can downgrade to the Free plan at any time during the 30 day free trial and you won’t be charged at all.
We also offer discounts of up to 50%, just reach out to our 24/7 agents!
We've reached out to you directly as well. We hope to earn your trust again!
Shit
Hello please let us know how we can help you! If it's a technical issue you are facing, let us know since our developers can solve most issues quickly! We've reached out to you directly as well.
Removed from website as we needed to set a spend limit of 'at least' $999 USD. Not sure if that is being fixed, but could not risk a random amount being billed.
Hi there, we’re actively working on that feature and completely understand your concern.
We’ve placed your store on a fixed pricing plan with a discount to prevent any unexpected charges and extended your trial as a courtesy. We also reached out directly but haven’t heard back. Please feel free to reply anytime, we’d love to make things right! :)
Bad support. My website got flagged as spam and none of the customer support cared to find a solution. Everyone of them kept saying "we're checking and we will update you" but even after literal days went by none ever reached out. At a point they told me they fixed my issue but they actually fixed nothing, and after telling them the issue was still there they told me they couldn't fix my issue..???
Time wasters
The app was great for a while, but just disappeared. My shop says that the app is still installed, but there's just a blank screen. I have no idea how long the pop-up hasn't been popping up.... :(
Hi there!
We've looked into your account and checked all the settings, Everything looks good. The pop-up is working on your store.
Here's a screenshot: https://share.zight.com/Blum1jZA
COMPLETELY broken the front end of our site, now we have to have a dev fix the website.
Take care with this app.
We're sorry to hear about your experience.
We’ve thoroughly reviewed this, and we can confirm that our app does not modify or leave any code on your site, so this issue is not caused by Pop Convert 100%.
We understand how frustrating this must be and recommend checking with a developer to identify the source. If there’s anything we can do to assist, we will help you with ofcourse. Feel free to shoot a message.
I've been using the Pop Convert app to create pop-ups and banners for my Shopify store, but it's been a frustrating experience. The app doesn't send any email notifications, which is a major issue for running a business efficiently. I can't be expected to check daily if the emails are working—there should be a system in place to notify users of any issues, but instead, we're left in the dark.
Customer support has been equally disappointing. When I reached out about the email problem, there was little to no help. As a business owner, I need reliable tools that work seamlessly, and unfortunately, this app has fallen short. Would not recommend.
We're so sorry you experienced this. Our email functionality was temporarily disabled due to spammers using our app to send spam emails. We've since resolved the issue and put further safeguards in place to protect our systems. Please get back to us via live chat so that we can make this right for you.
The app's top banner loads 3 seconds later than the other elements, making the design look unprofessional. I contacted support to fix the issue, but they insisted it was loading fine when it clearly isn’t. Instead of addressing the problem, they dismissed my concern. If you're looking for real support, this app is not the right choice.
Hi there, we've just reached out to you via live chat. Please note that the bug on your store was fixed yesterday :)
Claimed to be free when I installed it but now charges for usage and they can charge you anything they want every month. Forces you to accept this instead of being allowed to start with a free plan, they make you accept the paid plan and then have to cancel it.
Hi there,
The popup you’re seeing in the app is for a 30-day Free Trial of our Growth plan. You can downgrade to the Free plan at any time during the 30 day free trial and you won’t be charged at all.
We introduced pricing in May 2025 to help cover the growing costs of maintaining the app across tens of thousands of stores. The app had previously been completely free since 2021.
Please note: usage based pricing applies to large stores with lots of traffic. Most stores fall within the $29/mo plan. We also offer significant discounts since we understand each store is unique. Just reach out to us via 24/7 live chat and in just a few minutes we'll create a custom plan tailored for you.
I hope this helps clarify. We've also reached out to you directly. Thank you!
might be a good App, in case it is working.
Wasn't able to generate a single lead, as the opt-in mail wasn't send. I informed support, but after more then a month, they did not come with a solution