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The automation emails do not work. I spent a lot of time creating my templates and its been weeks without an update as to when the automation emails will work. I would ask everyone to look for a different app as they still have not given us an update nor do they know when it will work again.
Was enjoying it, easy to remove watermark and set up campaign, but after spending time editing the campaign it didn't even show up on my website. Waste of time.
Hi there, if the popup didn't show up on your site it's likely because it was previously closed. Please try clearing your cache or try an incognito browser.
will give proper review after using
Can't add my own email, the email you sent looks like: store123@shop-convert.com.
Useless.
Hey! Thanks for reaching out. You'll see the option to change your sender domain by navigating to Emails > Settings > Sending > From email. Here you can add your own domain and authenticate it for sending! Reach out to us via live chat if you need any assistance :)
Previously i gave a 5 star review because their support was good. But im changing to 1 star and also uninstalling because I needed it to be NOT displaying on certain pages. They insist that its already not showing but every device im using is showing. I have lost sales because of this app.
Sorry that you faced this issue. Let us know if you can reinstall the app, and we'll look into it right away! We haven't had other customers complain on this yet, but if you re-install the app I can guarantee we can fix the issue within a few hours :)
The coupon code doesn't show up.
Hi there! We apologize for the inconvenience you faced.
We checked the pop-up on your store now, The coupon is showing.
We've reached out to you via email to see if you have any questions regarding this. Best of luck :)
Edit: please note that the coupon code appears once the customer enters their email address and hits subscribe. See screenshot: https://share.zight.com/GGuyjQlL
If you want a popup where the coupon code appears right away, you can always add the coupon code directly into the popup as a text element!
showed for 1 minute then i edited it and it disappeared
The only page I needed a popup was on the checkout page but this app doesn't work on that page unless you have Shopify pro.
Hi there! This is a limitation with the Shopify itself and apps don't have a way around it. Please see documentation here, which confirms that only Shopify Plus stores are able to use checkout extensions: https://help.shopify.com/en/manual/checkout-settings/checkout-extensibility/checkout-apps#availability
Rules too limited. I can set the seconds before the popup starts, but once closed I can't re-initiate for less than 7 days. Makes no sense.
Hi there, I apologize for the delay. When a customer closes a popup, we've generally found that a week is a good timeframe between when they see the popup again. However, it makes sense that this should be a configuration option. We'll reach out to you shortly.
I haven't been able to even use the app because I can't get past it asking me to enter my email. nothing happens .. I've tried 4 different times now and I'm annoyed and over it. Don't even bother downloading it doesn't work.
Hi, we've sent you an email to learn more about the issue you're experiencing. Please get back to us when possible.
Update April 24: We've reached out to this customer several times, but haven't been able to get a reply. This issue has been fixed!