POPCUSTOMS: Print on Demand

I have to rate this app a three at best just for the simple fact that it looks good on paper. If I am wrong about anything I am saying, I will come back and clear the air.

The problems that I am having is with the lack of documentation in regards to shipping, the lack of customer service as well as huge issues with their overall service.

I have contacted Pop through YT, here at Shopify as well as on their site and I have yet to hear back from them. I have set up shipping per their instruction but the results aren't as they say it should be. The only shipping option I am getting is through USPS. EMS, 4PS, YUN, DHL and FEDEX aren't showing up as shipping options on my store but they are options listed on POP when you publish an item. There are no instructions on how to get those shipping options on my store. USPS has an option for two day shipping, that simply isn't possible when the products are made in China are supposed to be shipped globally. Plus I'm using Shopify to get paid and that takes at least a day for me to get, then I have to Pay POP. It's simply impossible to offer two day service. There are no instructions on how to remove such shipping options from my store so they aren't selected. I've watched the videos and read the documentation on shipping. It's not there!

There is no forum, facebook group etc. for the people who use this service to put our heads together and work out various kinks so we don't keep hitting our head against the wall. One kink is that the templates don't actually line up with the mock up generator so in all reality, what you see isn't want you're going to get on a product. I found this out by reading comments on a YT video were a rep from POP flat out said it doesn't work! He/She said it was frustrating and that they are working on it. What's the point of a POD service if it doesn't work?

It's been a few days I I still haven't heard anything back from them concerning the shipping issue. I want this to work but I think I will have to go with another service soon to build my brand.

Quality product , Easy to customize product , user friendly website interface , Easy to communicate with support . I love it !

Really helpful customer service. Good quality products. Definitely the best POD I've used overseas yet.

I love working with popcustoms and the quality of the material! I would highly recommend using their services.

Cotton t-shirts are far too small, not for EU/US sizes! You need to buy 2XL for it to fit like a regular M size. They also shrink a lot after a couple of washes. You guys need to supply EU/US size cotton clothes just like all your competitors have. Polyester is slightly bigger in sizes however quality of those is not good.

Good app.

couldn't rate POPCUSTOMS higher. very simple website to navigate and amazing customer service. such fast reply's and very helpful

サンプルの依頼をしましたところ迅速に対応していただきステキな商品が届きました。大変満足しています。
また、サポートもとても丁寧な対応で気持ちよくお取引ができました。

Great support!

This app has been exactly what I needed for my business. This links all my dropshipping products and has made it possible for me to create multiple businesses without carrying any inventory. Their dashboard keeps everything easy to read and to track all orders when placed and once they are produced!