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I have recently entered the POD business. My first printed item was done through PopCustoms. I requested a sample product which arrived in the expected time (13 days). The product (women's canvas shoes) was of good quality, and the print was great... no bleeding, color was on point, and images were crisp and clean looking. Ada at customer service communicated with me throughout the process and sent me pictures of the shoes when my sample was complete. I just got my first customer order last night, but his morning discovered the order hadn't been received by PopCustoms. I contacted Keke at customer service and although it took a couple of hours of chatting to resolve the issue, she was very patient and helpful, and my customers order is 'in-process' as I write this. I have already recommended PopCustoms to other POD entrepreneurs!
Exceptional customer service, Ada in particular was beyond friendly and helped me A LOT with managing my account and resolving issues with my designs. Plus their product catalog is the most interesting I've found out of all the apps! (Prisca from Italy)
Hi Prisca,
Thank you for your kind words about the app and our site and our colleague! Your review inspires us to approve even better, and glad to know that you're satified with our function and good products .Feel free to contact us if you need our assistance.
- ----POPCUSTOMSteam
help@popcustoms.com
I love working with popcustoms and the quality of the material! I would highly recommend using their services.
I was having an issue with a particular design plus product. I had installed the app over 5 times and the issue remained. I messaged them in messenger and was a bit impatient and contacted them by email. lol I should have waited they got back to me in messenger within 5 mins and had it all fixed 5 mins later so a total of 10 minutes to fix the technical issue. I give them 5 stars for their customer service alone! They have so much to choose from as well! I haven't made a sale yet but I will and I know they will be great!
Hi Sir ,
Thank you very much for your sincere comments.
We will further strengthen the online reply service, at the same time, thank you for sharing the designs from design-plus of our designers.
I hope your orders will gradually increase in the future!
support@popcustoms.com
POPCUSTOMSteam
I got my sample order to make sure that this is a company I want to keep using. Overall, I'm happy with what I received and I plan on using them more and more.
Hi
Thanks for the kind review. We're thrilled to hear that you are enjoying using POPCustoms platform and products, and your feedback is greatly appreciated!
POPCustoms Team
Business@popcustoms.com
Love the variety of products along with their awesome support team. Had one of their team members reach out to me as soon as I began, and they have been super helpful!
Hi BOLTIVERY,
Good day !
Thanks for the awesome review about Popcustoms. We’re so pleased to hear it's working just as it should and that you and your community are enjoying it so much! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.✨
- ----POPCUSTOMSteam
help@popcustoms.com
Great support!
Just got my first couple of items ordered and i must say i am impressed with the quality. I love that they have a timer for production, so i know how long before my order is shipped.. The delivery time and tracking information was great. Still have some concerns with the shipping cost but i guess it will get better as we go along. Strongly recommend.!
It's an honor to get your like and support, we will try to do better! :)
We ordered a sample to test their quality and because they also offer branding services and although we didnt receive the thank you cards and hang tags (which by they way they were quick to reply and fix the issue) we are amazed at their quality of products! Highly recommend POPCUSTOMS for any POD Business. We are staying in business with these guys! Their support help is also amazing!