The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I used this pop-up to notify customers that our store is close, but the pop-up kept getting stuck and stayed active even though the status said "disabled". I lost a bunch of customers because of this!
We didn't get any email from you guys about the issue, i reached out to you via email/chat minutes after we got this review and spoke with melody, she mentioned that she already removed the app. sorry about the inconvenience that you guys had, next time please reached out to us with the issue and our team will be happy to help.