The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
3 stars because the free account only allows 1,000 views. Website visits count towards your 1,000 views weather the visitor sees a popup or not. So you can run through your 1,000 views in a single day and not have one single customer see a popup. It really makes this app pointless when the visitor doesn't see a popup but you are charged 1 of your 1000 views.
While the layouts looked good and I loved the app I had to ultimately uninstall after only a couple days. New leads were not being added to my Shopify customers or getting the automatic welcome email even though I added the required content box needed for this to happen. I was advised by chat support to uninstall and reinstall - inconvenient and that still didn't work. They then wanted access to my shopify back end to look at it. Too much for a simple pop up.
tried to do "send message" pop-up, but encountered in many bugs...feel disappointed cause looks like a nice app...