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Ik heb deze app 4 jaar gebruikt waarvan hij het laatste half jaar niet meer werkte. Verschillende e-mails over gestuurd naar de customer service maar geen enkele reactie ontvangen en wel geld af blijven schrijven. Waardeloze service
I'm sorry to hear you've had a bad experience! I've processed a refund, please reply to our email and let us know you've received it. - Emily, Head of Support
It is not working at all, I have had it since the beginning it was free and perfect! now that is paying, the free version is not working at all...
Hi there! I'm not able to see a support ticket from you in our ticketing system, so I've sent you a message to help you solve this issue. Please check your inbox (and spam!) and get back to me ASAP! - Emily
This app does not work with Klaviyo. It does not sync all the emails, it randomly drops some of them. When I reached out to the developers they said to switch email clients and that a fix is on the way. Ridiculous, they clearly don't realize how difficult it is to switch email clients and the issue has been going on since Jan 2021. I would give them a zero star if I could.
I had to pay two times even though I was in the same cycle just by downgrading the plan from one to other
Hi there - our records indicate only one charge. We've sent you an email to follow-up on this issue, please have a look in your inbox (including spam) and get back to us ASAP! - Emily, Head of Support
This app seems to be totally broken, unfortunately. I paid for a $12 / month plan and I was unable to even create a popup – every popup type was "locked" and said "upgrade needed".
We apologize for your recent experience with Pixelpop. We recently identified and resolved a bug that prevented upgrades and new popups from functioning as intended. We've reached out and would be happy to extend your trial with the app.
Found easier and simpler apps. This one is complex to use and wont take effect without app support for my custom theme.
If your are going to say an app is free do not make me upgrade to use it. Then after you make me upgrade it should work. Sorry I need something that works and do not have time to get an app to work when it is easier to write the code.
Hello! We're sorry you're experiencing issues with Pixelpop. There are a few different plans for this app, including a free one called the Basic plan. Our support team has reached out to you to provide details on our pricing and gather more information on why your popups might not be showing! If you cannot find this message, please be sure to check your spam folder.