The fastest, easiest way to collect customer feedback in real-time.
Positively uses the industry standard Net Promoter Score® survey to measure customer satisfaction and gather actionable feedback, right away.
Net Promoter Score—a proven customer success metric
Positively calculates your Net Promoter Score (NPS®), a customer satisfaction metric used by over two-thirds of the Fortune 1000. The NPS survey asks a single question—"How likely are you to recommend our product or service to a friend or colleague?"
Customers answer on a scale from 0 to 10, and their answers fall into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6). Your overall Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Positively helps you send and analyze Net Promoter Score surveys easily and automatically. We'll do the calculation for you, and allow you to dig deep into what's driving customer satisfaction for your store—you can filter automatically on products purchased,
number of orders, and more.
Easy set up, powerful features
- We'll send surveys automatically to your customers after they order. (You can customize the timing of this after you sign up).
- Customers answer your surveys with a single click—they can give you feedback in a matter of seconds, with a single click or tap—and can follow up with additional details.
- Explore feedback as it arrives in real-time. See responses instantly, view trends over time, and drill down into customer segments based on any properties you'd like.
Install Positively and start getting feedback in a few easy steps:
- Click "GET" in the upper-right corner.
- Authorize Positively to access your store.
- Follow our simple, step-by-step installation guide.
Get actionable customer feedback in minutes. No coding required.
- Easy setup - Connect to Shopify or import users from your CRM. No technical knowledge or code required.
- High response rate - Great email deliverability combined with our automated reminders helps ensure you get a great response rate.
- Competitive pricing - Get good-looking surveys and top-notch reporting for a fraction of the cost of other providers. Check out our pricing
Start collecting feedback for FREE today
Positively is the the fastest, easiest way to collect customer feedback in real-time. Sign up and send 500 surveys per month with our free plan!