Positively uses the industry standard Net Promoter Score® survey to measure customer satisfaction and gather actionable feedback, right away.
Positively calculates your Net Promoter Score (NPS®), a customer satisfaction metric used by over two-thirds of the Fortune 1000. The NPS survey asks a single question—"How likely are you to recommend our product or service to a friend or colleague?"
Customers answer on a scale from 0 to 10, and their answers fall into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6). Your overall Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Positively helps you send and analyze Net Promoter Score surveys easily and automatically. We'll do the calculation for you, and allow you to dig deep into what's driving customer satisfaction for your store—you can filter automatically on products purchased,
number of orders, and more.
Positively is the the fastest, easiest way to collect customer feedback in real-time. Sign up and send 100 surveys per month with our free plan!