Powerful new features, services and plugins for your Shopify store

All Apps / Tools / Positively Free NPS

Positively Free NPS

Positively Free NPS

Developed by Outrank LLC

4 reviews
Price: From $0.00 / month More info
  • Get realtime customer feedback with Net Promoter Sore (NPS). No setup required
  • Turn positive feedback into beautiful embedded reviews on your store
  • 100 FREE surveys per month! Low-cost paid plans

The fastest, easiest way to collect customer feedback in real-time.

Positively uses the industry standard Net Promoter Score® survey to measure customer satisfaction and gather actionable feedback, right away.

Net Promoter Score—a proven customer success metric

Positively calculates your Net Promoter Score (NPS®), a customer satisfaction metric used by over two-thirds of the Fortune 1000. The NPS survey asks a single question—"How likely are you to recommend our product or service to a friend or colleague?"

Customers answer on a scale from 0 to 10, and their answers fall into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6). Your overall Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

Positively helps you send and analyze Net Promoter Score surveys easily and automatically. We'll do the calculation for you, and allow you to dig deep into what's driving customer satisfaction for your store—you can filter automatically on products purchased,
number of orders, and more.

Easy set up, powerful features

  • We'll send surveys automatically to your customers after they order. (You can customize the timing of this after you sign up).

  • Customers answer your surveys with a single click—they can give you feedback in a matter of seconds, with a single click or tap—and can follow up with additional details.

  • Explore feedback as it arrives in real-time. See responses instantly, view trends over time, and drill down into customer segments based on any properties you'd like.

  • Turn positive reviews into beautiful reviews for your store with a simple embed.

Install Positively and start getting feedback in a few easy steps:

  1. Click "GET" in the upper-right corner.

  2. Authorize Positively to access your store.

  3. Follow our simple, step-by-step installation guide.

Get actionable customer feedback in minutes. No coding required.

  • Easy setup - Connect to Shopify or import users from your CRM. No technical knowledge or code required.

  • High response rate - Great email deliverability combined with our automated reminders helps ensure you get a great response rate.

  • Competitive pricing - Get good-looking surveys and top-notch reporting for a fraction of the cost of other providers. Check out our pricing

Start collecting feedback for FREE today

Positively is the the fastest, easiest way to collect customer feedback in real-time. Sign up and send 100 surveys per month with our free plan!

Positively Free NPS reviews

4 reviews
  1. 5 stars (4 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

This app is perfect for getting review and feedback for your product or service. Harish and his team have made it incredibly easy for you to setup. The response rate from our customers has been fantastic and questions we had early on about this app were quickly answered.


Brilliant app, that works well and is simple for your customers to provide honest feedback. Support is excellent and very responsive - we had the need for a tweak on the set-up and is was addressed really quickly. Would highly recommend to anyone who want a simple way to understand their NPS.


3 reasons why I gave it a 5 star -

1. It took my less than 5 minutes to set up the emails (including the ability to add my personal logo). I didn't have to design the email, didn't have to think about what to say in it etc. It was super simple.

2. With 1 click I could go back and send NPS request to past customers (aka I had NPS data within 24 hours to go off of)

3. I emailed Harish (founder) about adding a feature where I can edit the brand name directly on Positively (instead of pulling from Shopify) since we are re-branding ourselves - and under a week he had the feature ready for me.

I'd recommend :)


Great new app, with quick and helpful customer service!

From $0.00 / month

Send 100 surveys for FREE every month. Paid plans support up to 50,000 surveys. View our pricing page for more details.

Support & Sales

Outrank LLC
(646) 883-3915
Get Support


  • Large
  • Thumb
  • Thumb

Are you a developer? Become a Shopify Developer or submit your app.