Post Purchase Upsell ‑ BYG

Boost Revenue and AOV with Post Purchase Upsells

BYG helps you generate higher ROI and AOV without spending in ads or distracting popups!

Why Post purchase experience is important

Unlike pre-purchase upsells, you will present your post purchase upsells after the sale has been pushed through, so there's no way you're distracting or scaring your buyers

In addition to just upsell and cross sell, this channel can also be used for attribution survey, tracking number update or generic announcements.

How do Post purchase upsell offers work

1. Your customer buys a product
2. They completes their checkout
3. Just before the order confirmation page, we show them an upsell offer related to their cart
4. If they accept the offer, the current order is updated and the offered product is added to it.
5. The order becomes partially paid and the outstanding can be paid by the customer with the invoice link

How do Thank you page offers work

1. Your customer buys a product
2. They complete their checkout
3. Order is confirmed and on the customer is takes to the order status page
4. We show them a cross sell offer, attribution survey etc. based on their current order
5. If they accept the offer, we create a new order and redirect them to the payment page.

Key Benefits

• Create unlimited Post purchase & Thank you promotions
• Set the upsell criteria using the easy to set up target filters. You choose the kind of customers you want to target, our app delivers it.
• Offer products based on customer's cart or via Shopify's recommendation engine.
• Order attribution survey
• Best in class theme editor to edit the visuals of your offers.
• No theme changes required, no residual code is left, everything is automatic.

Limitations

• Since BYG edits the ongoing order when a Post purchase upsell offer is accepted, the additional amount for the accepted offer will have to be captured separately. If you are capturing manually, then you might have to capture multiple payments for a single order.
• For 3PL providers that automatically pick your orders from Shopify, will have to be configured as well so they wait for the upsell offer to be added to the initial order before attempting fulfilment.
• For one click post purchase upsells, currently only Shopify's default payment gateway is supported.