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NO INSTALEN ESTA APP. Me cobraron cargos incorrectos de suscripción que nunca contraté. Después de meses reclamando, dijeron que procesaron los reembolsos pero Shopify confirmó que NUNCA los recibieron. Su soporte responde pero el dinero jamás llegó. Llevo más de 2 meses esperando una solución. Evítenla a toda costa
DO NOT INSTALL THIS APP. They charged me incorrect subscription fees I never contracted. After months of claiming, they said they processed refunds but Shopify confirmed they NEVER received them. Their support responds but the money never arrived. I've been waiting over 2 months for a solution. Avoid it at all costs.
Really awful experience with support. The plugin straight up would not trigger at all after setting up, contacted support, they took like a week to respond with the most obvious basic "solution" which still did not work. Long enough to finish the trial period and start charging us!
Inutilizável, pois a tela de configuração do App fica branca.
4 bugs in a row is not coincidence, first couldn't finish to install the app after, it require someone check the app and their support email me to try again a day later.
then couldn't add product upsells to the funnel cause app got stuck loading forever, it took a whole afternoon and a technician check my store,
then after the funnel was done I test it myself and it says the offer wasn't available (which is false cause the product have stuck)
then.. they email me to check again, and now I cant even access to the app cause says 505 server error.
used cart hook in 2018 and made 20% extra revenue from $3M. it was so good, its a shame its abandoned and nothing works like it use to be.
The new carthoook is an absolute disaster! The functionality is extremely limiting and the new change took my AOV from 130 to 100-110 per day. Carthook if you are reading this, you need to allow users to customize their upsells according to both mobile and desktop. The new carthook limits us to only 2 offers which is devastating. I used to have a 50+% take rate on several offers and now it is all sub 15%. The new carthook doesn't allow any customization. We can't even change the font color. We can't customize the page to be aesthetic. Please fix these changes carthook and I'll adjust this review
Hi Inno Supps, thanks for the feedback!
I see that you have already been in contact with our support team. There are a few limitations in place due to our new app utilizing Shopify's post-purchase extension.
We have been working closely with the Shopify team to provide feedback and request additional design functionality. We also recommend reaching out to your Shopify rep directly to provide feedback on the post-purchase extension design limitations.
We assure you we are working to get more functionality built out by the Shopify team and appreciate the feedback.
Offers inherit a number of the styles from your store that aren't evident in the Offer Editor. Visit our help center for a breakdown of applicable settings inherited by each offer page. You can see how they'll look in action by placing a test order.
Also, our blog gives some fantastic tips on how you can level up your post-purchase offer designs!
Awful app. Worse service. App doesn't serve up offers for between 30-50% of sales. When it does, it often serves up the wrong offer. Customer service simply rebuffs any complaints denying the reality that offers aren't being served. This appears to be a growing problem with the app. My worst experience with an app on Shopify in 5 years. I would absolutely stay away. On top of it, reporting is garbage.
Hi there, thanks for your feedback!
I see our support team already replied after investigating the issues reported. We are sorry to see you go but glad to see you were generating a 10x ROI with our app while using it.
App seems easy enough to use. BUT: There is no internal confirmation email, or any other type of notification, when someone purchases a post sale through the app. SO if you auto print your orders as they come in, the upsell will not be on the order. So now you need to manually check everyday to see if there are any post sells? This leaves way too much room for human error. It is 2021 and i can not believe they can not send a simple email, or some other notification to any other of the thousands of app integrations out there (ie:SLACK), when an order has a post sell added to it. Especially considering with the $50/mo fee and a 1% royalty, this should be standard. Another issue is if you want to offer a few small add-ons, they do not show all at one time. They are in series. The flow is annoying this way and seems like a never ending upsell attempt to the customer. They should have a template to add multiple items on the same upsell page.
Hi Advanced Metal Art! We are sorry to hear you didn't enjoy your experience with our app.
Our post-purchase offers are added to the initial order via Shopify's edit order API. This is how we can provide a 1-click purchase experience. Shopify has implemented what is called a fulfillment hold on post-purchase order items which, unfortunately, do not play well with auto-fulfillment. Their recommendation is to utilize manual fulfillment or a 3rd party fulfillment app as this is currently a limitation for all 1-click post-purchase offer apps.
Since the orders, email notifications, and fulfillment statuses are handled directly by Shopify, we definitely recommend reaching out to your rep to provide feedback. We are also in close touch with the Shopify product team on merchant feedback.
We do have plans to implement multiple-product offer pages in the future as well as provide more customization for when the 2nd offer in your funnel will display based on your shopper's actions.
We hope to work with you again in the future!
Cant resolve my issues and takes very long.
im not recommend.. scams they just take u more times to free trial
