CartHook Post Purchase Upsell , 45 reviews

Overall rating
4.6
Counts per rating level
  • 76% of ratings are 5 stars
    34
  • 2% of ratings are 4 stars
    1
  • 4% of ratings are 3 stars
    2
  • 4% of ratings are 2 stars
    2
  • 13% of ratings are 1 stars
    6
February 9, 2021

I mean it does the job. It makes post-purchase upsell extremely easy. The only problem is it makes it too easy for customers. Almost every single customer that purchased the upsell sent us an email asking if we could give them a refund because they accidentally added it. This happened all but 2 times.

Born Again Outfitters
United States
About 1 month using the app
CartHook replied February 9, 2021

Hi and thank you for your feedback!

Here at CartHook, one of our main focuses is ensuring a delightful shopper journey, so we'd love to hear more about your particular experience and see where your offers can be optimized.

Please feel free to reach out to us via in-app chat or at help@carthook.com if you would like to discuss.

November 26, 2020

Would be great IF it supported multi currency and would allow you to add collections rather on a product by product basis

The Swift Fly Fishing Company
New Zealand
2 days using the app
CartHook replied December 2, 2020

Thank you for the review and your honesty. We hear you on multicurrency and collection support. We're hopeful Shopify will open up support for both features in early 2021. Let's keep in touch; we'd love to have you back!

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