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Learn how buyers found you and what they think. Put your budget where the orders actually come from
Run post-purchase surveys for marketing attribution, customer demographics, NPS & CSAT. Show surveys on your Thank You and Order Status pages, where response rates are highest. Send NPS and CSAT surveys via email and WhatsApp with AI Analytics. Ready-to-use reports show sales and LTV by marketing channel and by customer segment. Ask follow-up questions to dig deeper, and let AI group open-text answers into themes. Integrate with Klaviyo, Gorgias, Zendesk, and Slack to act on insights.
- Ask "How did you hear about us?" on your thank you and order status pages
- See orders and revenue grouped by the channels chosen by customers
- Capture age, location and other buyer details to segment your results
- Send NPS and CSAT surveys by email, SMS or WhatsApp after the order is delivered
- Get deep, actionable insights from an AI-powered analytics dashboard
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Flow
- Google Sheets
- Gorgias
- Klaviyo
- Slack
- Zendesk
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Choose the plan that best fits your business.
Free Plan
Free
Features
- Up to 100 orders
- Survey on Thank You page and Email
- Marketing Attribution, Demographic, NPS
- AI-powered analytics Dashboard
Starter Plan
$25 / month
or $249/year and save 17%
Includes 1,000 orders per month. Each additional 100 orders @ $2.5 a month
Features
- Up to 1,000 orders
- Survey on Thank You page, Order page
- Marketing Attribution, Demographic, NPS
- NPS, CSAT Survey on Email, WhatsApp, SMS
- AI-powered analytics Dashboard
7-day free trial
Growth Plan
$99 / month
or $999/year and save 16%
Includes 5,000 orders per month. Each additional 1,000 orders @ $15 a month
Features
- Up to 5,000 orders. Extra 1,000 @ $15/m
- Survey on Thank You page, Order page
- Marketing Attribution, Demographic, NPS
- NPS, CSAT Survey on Email, WhatsApp, SMS
- Ability to target new vs repeat customer
- AI-powered analytics Dashboard
- Integrations: Slack, Email alerts, Sheet
- Support via email and Zoom
14-day free trial
Advanced Plan
$199 / month
or $1,999/year and save 16%
Includes 15,000 orders per month. Each additional 1,000 orders @ $10 a month
Features
- Up to 15,000 orders, Extra 1,000@ $10/mo
- Everything in the Growth Plan, Plus ---
- Unlimited Surveys on all channels
- Agentic Workflows
- Custom Dashboard and Reports
- Advanced Integrations
- Assisted Onboarding and Priority Support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. The platform makes managing NPS-related activities simple, smooth, and hassle-free. Their support team is highly responsive, knowledgeable, and always willing to assist with any queries or concerns. The prompt service, clear guidance, and commitment to customer satisfaction make Affiniv a reliable partner for NPS management. I highly recommend their services to anyone looking for a seamless and professional experience.
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.
Support
App support provided by Affiniv.
Resources
Developer
Launched
December 8, 2021
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