RT: Post Purchase Survey , 78 avis
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I have installed the application on my page, configured the survey and enabled the application and after 3 simulated purchases the survey is not displayed.
Is the app working? Or is there a step I skipped?
Not working anymore.
Not working anymore since a few days...
App dashboard/reports are not loading.
Hi papercrush,
Thanks for bringing the app performance issues to our attention. We're truly sorry that you haven't been able to access your dashboard and reports for the past few days.
We experienced some temporary instability due to high demand, which caused the app to slow down. We immediately identified the issue, implemented additional server capacity, and are happy to report that the app is now functioning smoothly again. All your dashboards and reports are now accessible.
To prevent similar situations in the future, we've taken proactive steps by scaling our infrastructure. We're committed to providing a consistently reliable experience for our users.
We value your business and appreciate your understanding. If you have any questions or need help, please don't hesitate to contact our support team.
Best regards,
RoarTheme.
Really slow support! None of my results are displaying properly on the dashboard so I emailed support but haven't heard anything back. Really hard to get any value when I cannot see which choice my customers chose for the survey question!