NPS 구매 후 설문조사

NPS 구매 후 설문조사

리뷰 (100)

전체 평점
4.7
평점 수준당 개수
  • 평점의 87%가 별 5개입니다
  • 평점의 8%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2023년 12월 8일

Die zwingen mich dazu daher .... Die zwingen mich dazu daher .... Die zwingen mich dazu daher ....

Genkidama.de - Anime Onlin Shop
독일
앱 사용 기간 대략 3년
답글 HulkApps.com개 2023년 12월 11일

We're truly sorry to hear about your experience with our Hulk NPS Post Purchase Survey. We understand that your interaction with our app did not meet your expectations, and for that, we sincerely apologize. It seems like there might be a misunderstanding and we urge you to reach out to our support team who are equipped to assist you better. Reassuringly, we're actively working to provide a better user experience. Your feedback helps us immensely in this process.

Danke, dass Sie uns die Gelegenheit gegeben haben, es richtig zu machen.

Viele Grüße,
Das HulkApps-Team

2020년 5월 12일

This app is so easy to use yet it has brought me thousands of dollars in extra revenue because I know my customer better now. Only thing I wish to be added is a preview of the live store's questions!

EnchenClipz
미국
앱 사용 기간 대략 1개월
답글 HulkApps.com개 2020년 5월 13일

Hey there, thanks so much for the review; we totally agree with your feedback. We've flagged this as a feature request to our Product Team. If our product team decides to implement this, we'll get in touch!

Let me know if I can help with anything else.

2020년 7월 4일

Love this app! Helps me get some immediate feedback from my customers about how they heard of us and what they are looking for from us! SO useful and so easy to set up!

Oates Home Co.
미국
앱 사용 기간 대략 1개월
답글 HulkApps.com개 2020년 7월 6일

We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.

2021년 8월 24일

It is free, and that is great, but it is not very useful without analytics tools. I would give 5 stars if a simple analytics tool showed a simple graphic with the total feedbacks. That would make it easier to understand what questions from the survey are chosen the most. Now you have to go after every feedback and read it. Otherwise, you can miss it, or you need to go through it every week. Very time consuming and messy. It could be avoided by the straightforward solution mentioned above. I promise to change my review once we have this tool!

Robocube Ltd
영국
앱 사용 기간 2년 초과
답글 HulkApps.com개 2022년 1월 13일

Thank you for your review!
We will surely add everything to our improvements list.

2022년 4월 26일

The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.

Story of Elegance
영국
앱 사용 기간 2년 초과
답글 HulkApps.com개 2022년 5월 31일

Hi there, I just wanted to apologize that our installer didn't work correctly.

Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours.

Thank you,

2022년 9월 17일에 편집됨

Simple and Good app for Post Survey.
Support is quick and comfortable. I hope below for more convenience.
- Custom Setting for some Language

和雲
일본
앱 사용 기간 거의 2년
답글 HulkApps.com개 2021년 10월 20일

Hi there. Thanks for sharing your feedback. I just wanted to apologize that our glitch on iPhone12 Pro. Our experts are working on making things right for you.

Please let us know if you need anything else!

2020년 8월 26일

Gamechanger for my business! I am just starting my online clothing store so it provides vital information about my customer experience including how they found my store and overall feeling about my brand. Very simple to install.

Be Maraki
미국
앱 사용 기간 28일
답글 HulkApps.com개 2020년 8월 27일

This review made our day! We are thrilled that you're getting great responses from your customers. Thank you so much for taking the time to leave us this amazing review!

If you face any issues with Shopify, feel free to reach out to us for professional help!

2021년 7월 18일에 편집됨

I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

murukali.com
르완다
앱 사용 기간 23일
답글 HulkApps.com개 2021년 7월 19일

We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)

Thank you so much!

2020년 11월 18일

This app has helped to capture customer feedback after making their purchase in how they found us and share other user feedback to increase marketing avenues and team recognition. Thank you for making this app easy to use, it is such a useful value for us. I highly recommend this for your business at any stage.

Synergy Raceparts
미국
앱 사용 기간 23일
답글 HulkApps.com개 2020년 11월 19일

Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so please don't hesitate to reach out should you have any questions about the Post-purchase survey app or any of our other apps!!

Please let us know if we can help with anything else!

2020년 3월 4일에 편집됨

The best, it helps me a lot with my customers, to know what they dislike and like
great app for the store
awesome tech support!

Equipos Interferenciales
멕시코
앱 사용 기간 23일
답글 HulkApps.com개 2020년 2월 11일

Hey there, thanks so much for the review; we're so happy to hear you're loving our Post-purchase Survey app! You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)