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Thank you for excellent Tech Support/Customer Service, very much appreciated. Looking forward for your updated PRO version.
The app looks great on your store! Thanks so much for the review, and please let us know if you need any assistance :D
The survery was easy to construct and this is good for understanding what my client needs. TQ for providing such a great free app!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to use this app for fulfilling your client's store needs. We appreciate the kind words.
Please don't hesitate to drop a mail if you ever need any assistance from our awesome support team! :-)
Great app! Incredibly easy to install, and must be easy for customers as well because the response rate so far is very high. We're getting useful information from customers without any hassle at all. Only thing that could be improved would be to have the feedback included in the email notification that says 'you've got survey feedback' so we don't have to navigate to the app every time to view the response.
Hey there, thanks so much for the review; we're so happy to hear you're loving our app! We love the simple feedback form setup, and are glad you've been utilizing it. :-)
You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)
We have flagged the email notification feature to our product team. We will get in touch with you as soon as we get an update from the team regarding the implementation.
Thank you so much for providing your feedback!
Une application facile à utiliser, mais il faudrait pouvoir proposer un pop up pour proposer une reduction aux clients qui répondent
Thank you so much for your review!
If you don't mind, please send us more details on your request? We would love to accommodate it and allow you to make the best use of our app!
Merci beaucoup!
Great looking app, and when I had an issue with launching it, the support team was very responsive! Thumbs up!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Although it is useful, it's not as user friendly as Zoho. The responses are not organized in an easy to read manner. Organizing responses in pie charts or line graphs would make it easier to read.
Hi there!
Thank you for your feedback.
We are sorry parts of our app didn't meet your expectations.
This will definitely be added to our improvements list.
This app is very easy to set up and it can be active in less than 2 minutes. It does exactly what we needed.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you could set up your form in less than 2 minutes! We appreciate the kind words. :-)
Please let us know if you need anything else!
We are using this app to run a simple post purchase survey to find out how our users found us, primarily for marketing attribution needs. It works pretty neatly and is already helping us with new insights. Importantly, the survey loads pretty fast on the order success page thus ensuring we don't miss the opportunity to get user feedback. One of the other paid apps was actually slower than this, which is free! BTW, one feature that they could add (as a premium/paid feature perhaps) is the ability to show the survey only for new customers. That would be awesome. But, I am not complaining. This is a great free app that does what it promises!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app for its simplicity and speed. We really appreciate it.
Your request for a conditional survey has been flagged to our Product Team. We will get in touch when we implement this feature!
Thank you!
I use this app to ask how the experience was on my store and at checkout, it's been really useful to get insights. The app works great and I thoroughly recommend.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Super easy to install and gets the job done perfectly! Let's use get the feedback we need to ensure our customers are having the experience we want them to!
Hi there! We're thrilled to hear that our Hulk NPS Post Purchase Survey app is delivering exactly what you need and is helping you to obtain necessary customer feedback smoothly! We're proud that we could make the installation process effortless for you. Your satisfaction is the ultimate motivation for us to strive more in improving and delivering quality services.
We truly appreciate your amazing 5-star review! It's feedback like yours that keeps us going. Thanks for taking time to share your experience with us.
Best regards,
The HulkApps Team