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I used this app to understand my customers better, it looks very basic, but very efficient. I got really high response rate(46%) with it. Highly recommend.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get a really high response rate from our awesome free app! We appreciate the kind words. :-)
Please let us know if we can help with anything else!
This app is so easy to use yet it has brought me thousands of dollars in extra revenue because I know my customer better now. Only thing I wish to be added is a preview of the live store's questions!
Hey there, thanks so much for the review; we totally agree with your feedback. We've flagged this as a feature request to our Product Team. If our product team decides to implement this, we'll get in touch!
Let me know if I can help with anything else.
Love this app! Helps me get some immediate feedback from my customers about how they heard of us and what they are looking for from us! SO useful and so easy to set up!
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
It is free, and that is great, but it is not very useful without analytics tools. I would give 5 stars if a simple analytics tool showed a simple graphic with the total feedbacks. That would make it easier to understand what questions from the survey are chosen the most. Now you have to go after every feedback and read it. Otherwise, you can miss it, or you need to go through it every week. Very time consuming and messy. It could be avoided by the straightforward solution mentioned above. I promise to change my review once we have this tool!
Thank you for your review!
We will surely add everything to our improvements list.
The app rolled out a new update as I had the app since 2019 so it caused the form to stop working form February 2022. Since then, I have spent almost 2 weeks trying to get the form resolved by liaising with the team directly. I have sent over screen recordings and placed several test orders. The team refuse to follow resolutions to get it fixed. I have proposed solutions such as raising a fresh test order but they refuse to solve this. They keep blaming devices. This is the longest length of an unsolved issue with an app I have ever faced.
Hi there, I just wanted to apologize that our installer didn't work correctly.
Our manager has reached out to you to help with the issues that you are facing. Please get back to him when you can and we assure you that your issues will be resolved in less than 48 hours.
Thank you,
Simple and Good app for Post Survey.
Support is quick and comfortable. I hope below for more convenience.
- Custom Setting for some Language
Hi there. Thanks for sharing your feedback. I just wanted to apologize that our glitch on iPhone12 Pro. Our experts are working on making things right for you.
Please let us know if you need anything else!
Gamechanger for my business! I am just starting my online clothing store so it provides vital information about my customer experience including how they found my store and overall feeling about my brand. Very simple to install.
This review made our day! We are thrilled that you're getting great responses from your customers. Thank you so much for taking the time to leave us this amazing review!
If you face any issues with Shopify, feel free to reach out to us for professional help!
I highly recommend this app, It helped to interact with my customer and focus on the task that based on their needs. I finally found that our customers are the main part of our partners when u needs ideas to improve the quality of your service/products. kudos to the team behind NPS Survey.thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Thank you so much!
This app has helped to capture customer feedback after making their purchase in how they found us and share other user feedback to increase marketing avenues and team recognition. Thank you for making this app easy to use, it is such a useful value for us. I highly recommend this for your business at any stage.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so please don't hesitate to reach out should you have any questions about the Post-purchase survey app or any of our other apps!!
Please let us know if we can help with anything else!
The best, it helps me a lot with my customers, to know what they dislike and like
great app for the store
awesome tech support!
Hey there, thanks so much for the review; we're so happy to hear you're loving our Post-purchase Survey app! You can also reach out to our support team - they're always willing to help how they can, and are able to do some minor style changes if you had anything in mind. :-)