Post Purchase NPS Survey

Post Purchase NPS Survey

by HulkApps.com

Survey Form & Polls, Post-purchase Feedback-Net Promoter Score

4.7 of 5 stars(72 reviews)

Critical Customer Insights

The post-purchase survey form -Net Promoter Score takes seconds to complete and fits seamlessly into your Order Status or Checkout Page.

Customize Your Survey Form

Learn about your customers' post-purchase feedback by asking your customers directly where they heard about you.

Focus on Sales Channels

The data can be used to identify high performing sales channels, where you can allocate more budget and efforts.


About Post Purchase NPS Survey

Get to know your customers and build a better product offering with our must-have Post Purchase NPS Survey App.

What you’ll do with the Post-Purchase Survey App:

  • Create an NPS survey to derive critical customer feedback
  • Get extensive attributes to personalize forms for surveys, polls, and votes
  • Calculate customer loyalty using the Net Promoter Score scale

You get all of the above plus…

  • Thank You and Order Confirmation Page Compliance
  • Responsive across All Devices
  • Form Success Message Editor
  • Custom CSS for Advanced Customization
  • Form Submission Email Notification
  • NPS Forms without Watermark
  • Comprehensive Survey Statistics

All you have to do is:

  1. Prepare your questions: Add appropriate survey questions to Post Purchase NPS Survey Form using a ‘Add New’ button
  2. Create fantastic titles: Using a Form Title Editor, you can craft excellent titles for your survey forms
  3. Choose a form position: Place the NPS Survey Form app from HulkApps across your product page or checkout page

New to this Survey Form stuff?

NPS Post Purchase Survey Form App ideally brings you the functionality to gauge the rate of customer happiness with your product offerings. Using the Net Promoter Score embedded in the customer feedback form, you can know the satisfaction level of your customers. Interestingly, our customer feedback Form app allows Shopify merchants to create numerous lists of questions suitable to their products and services that help derive metrics. The app is best designed to make referrals.

Post Purchase Feedback - why the Post Purchase Survey app?

HulkApps has created the NPS Post Purchase Survey app to improve merchants’ relationships with customers. As you embed the feedback form in the checkout page or thank you page, you know one thing that - your customers will consent to share their feedback. HulkApps has provided some clever attributes to make customers feel easy with feedback submission. You can use emoji, star ratings, and custom fonts to submit the most accessible form of feedback rapidly. Post Purchase Survey Form App also helps develop significant marketing initiatives and build captivating promotional campaigns specific to the customer persona. Besides, Use NPS data to identify trends, use them as social proof to build customer loyalty.

Here are a few considerations to build customer interaction with our NPS Survey app

  • Go to the application settings and enable it
  • Get hold of customer interaction metrics from the NPS analytics dashboard
  • Monitor customer satisfaction scores and build better initiatives to bring your customers back to your store

What else should I know?

  • Our app is GDPR compliant
  • Online Store 2.0 themes compatible

Join our community of successful brands at HulkApps today!

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options

Starter

$8.90/month

  • Unlimited responses
  • White Labeled Forms (no watermarks)
  • Export responses as CSV
  • Required/Optional field
  • Survey statistics

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    1% of ratings are 1 stars

Most recent reviews

和雲

This is very good app for Post Survey.
I hope below for more convenience.
- scroll horizontal survey result in Shopify App.(Icon to see result is hidden by iPhone 12 Pro)
- see survey result in my mail.

Developer reply

October 20, 2021

Hi there. Thanks for sharing your feedback. I just wanted to apologize that our glitch on iPhone12 Pro. Our experts are working on making things right for you.

Please let us know if you need anything else!

Dein Grinder

Very good App to analyse where the user comes from or what you can improve in user experience. It's easy to use and concentrates on the most important things

Developer reply

August 27, 2021

Thank you for your review, highly appreciate your support :)

Robocube Ltd

It is free, and that is great, but it is not very useful without analytics tools. I would give 5 stars if a simple analytics tool showed a simple graphic with the total feedbacks. That would make it easier to understand what questions from the survey are chosen the most. Now you have to go after every feedback and read it. Otherwise, you can miss it, or you need to go through it every week. Very time consuming and messy. It could be avoided by the straightforward solution mentioned above. I promise to change my review once we have this tool!