Post Purchase Surveys

Post Purchase Surveys

Free plan available
Rating (4.3)
Reviews
Developer

About this app

Launched

February 20, 2019

# Post Purchase lets you easily ask your customers the most important questions on your order confirmation page * How did you find out about us? * Will you buy from us again? * How likely are you to recommend us to your friends and family? * Did you have a good shopping experience? * How can we improve? * And more... Customize your survey and ask as many questions as you'd like. Then view the responses in useful reports that's updated automatically. Even set up our app to automatically send...

# Post Purchase lets you easily ask your customers the most important questions on your order confirmation page * How did you find out about us? * Will you buy from us again? * How likely are you to recommend us to your friends and family? * Did you have a good shopping experience? * How can we improve? * And more... Customize your survey and ask as many questions as you'd like. Then view the responses in useful reports that's updated automatically. Even set up our app to automatically send... more

Pricing

Free plan

Free

  • Survey 1000 orders
  • Customizable questions and designs

Starter plan

$7/month

  • Survey unlimited orders
  • Custom CSS for survey form

Business plan

$14/month

  • Everything in the Starter plan
  • Send reminders to complete survey by email

Free plan

Free

  • Survey 1000 orders
  • Customizable questions and designs

Starter plan

$7/month

  • Survey unlimited orders
  • Custom CSS for survey form

Business plan

$14/month

  • Everything in the Starter plan
  • Send reminders to complete survey by email

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

6 reviews

Overall rating
4.3
Counts per rating level
  • 83% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
April 30, 2020

This is a very useful app to have after a customer purchases, being able to place a questionnaire on the order confirmation page. Sending surveys out by email is very time consuming, but with this, you just turn in on and everyone who purchases sees it.

For the future, I wish there were more options for the survey.

Small Wallets
United Kingdom
About 2 years using the app
Edited July 23, 2019

This app provided a seamless integration into the customers order status page. It allowed be to collect some valuable feedback without any extra steps from the customers end. However, the survey randomly inserted the same survey two times and there was no way for me to correct this. Looked very unprofessional to have the same survey two times on the order status page. I reached out to Post Purchase support team for assistance and never received a response back. Overall, the app works great when it’s working. If you have any issues with the app, be prepared to get zero support from the company.
UPDATE: Post Purchase reached out and addressed my concerns in a very timely manner. I have revised my review from a 3 star to a 5 star due to them correcting my issue very fast.

HawkSupplements
United States
About 2 years using the app
Furvur Inc replied July 19, 2019

Yikes! For some reason, customer emails weren't reaching our support (it was going to support@postpurchase.net instead of support@postpurchase.app). Finding out about a negative experience only when it reaches the reviews here isn't the way I'd like to do things. Nonetheless, issue has been resolved and we thank the merchant for their patience and understanding.

July 30, 2020

The app worked great for a long time. When it stopped displaying correctly for some reason, I contacted support and they delivered the fastest help I have ever experienced with an app developer. They managed to fix the issue within 1 hour after contacting them. You guys are amazing :-)

Roudbreck
Luxembourg
10 months using the app
April 23, 2019

Easy to use, okay looking - for the future maybe just do it as pop-up messages after selling and not just list.

But my needs are fullfiled! :) thanks

sLOWbar.sk
Slovakia
14 days using the app
April 10, 2019

Cool APP, But i would advice, to take less Space, it should ask one question at a time & once answered should display next question. it will look even better Coding wise & Look Wise.

SaroshSalman
Pakistan
7 days using the app

About this app

Launched

February 20, 2019

Built by Furvur Inc

About Furvur Inc

No reviews yet

8 years building apps for the Shopify App Store

26 Innisbrook Cres, Thornhill, ON, L3T 5B1, CA

Support

Send a message

support@postpurchase.app