Post Studio ‑ Social Auto Post

This is our company’s first ever Shopify review, and it is disappointing that it has to be a negative one. We are paying for Post Studio’s highest plan at $19.99 per month, yet our issue has been treated as if it does not matter at all.

The app worked perfectly for a long time and then suddenly stopped connecting to our Instagram account last week with no warning and no changes on our end. Everything on our side is correctly configured. Our Facebook, Instagram, and Meta Business Suite are fully connected and verified. Meta Support confirmed there are no issues on their end and specifically stated that the problem lies with Post Studio.

Since then, we have reached out to Post Studio support multiple times with screenshots, detailed explanations, and full documentation. The responses we received were one-line, copy-paste replies that ignored the details we provided. Some even contained spelling mistakes. We have now waited over 24 hours with no acknowledgment or real update, despite clearly outlining the problem.

Shopify Support has now had to intervene directly and contact Post Studio on our behalf to get them to fix this issue, which is unacceptable for a paid service. Shopify has documented everything and escalated it to their App Partner team because Post Studio’s lack of response left us no other option.

We have made it clear to Shopify that we still want to continue using the app if it is fixed, but we will not continue paying for a service that does not work and a support team that ignores its customers. If this continues without resolution, our next step will be to work with a reputable tech writer to publish an article detailing this experience and highlighting the negligence we have encountered.

We did not want it to come to this because we actually liked this app when it worked. However, at this point it is completely nonfunctional and unsupported. For any business considering this app, please be aware that the support quality is extremely poor, even for paying customers on the highest tier.

If the developers are reading this, take this as a wake-up call. Fix this issue properly and start treating your customers with the professionalism they deserve.

It does post posts to Facebook and Instagram.
Chat gpt is very limited, since it uses outdated 4o model.
Support is non existent, since the chats are not being responded to for days.
Stories styles/ ways to post it are very very limited.
Rules with which you post are also fairly limited...
Would love to rate the module better, but support situation is bad.

Brilliant app. I have been using it for several months. They have saved me so much time posting on FB, Insta and Pinterest. Pinterest is particularly important to us and only a few auto post apps include it. Well done guys. I highly recommend.