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The app is incredibly beneficial for customers when it comes to returning items, and the team is fantastic at accommodating customized requirements. They're always available to assist you with any questions or concerns, providing excellent support whenever you need it. Overall, it's a fantastic experience!
I can't say enough good things about Postco!! We just signed up. By the way, I have tested, demo'd many return programs like returnly, aftership, loop, and this is the solution I have chosen in terms of cost effectiveness, and automation, as well as compatibility with gorgias as a help desk.
The brand end of Postco is very intuitive and thoughtful, with very simple front end yet POWERFUL features built in on the back end to help you control your returns. Aisyah was beyond helpful in setting up Postco. The software does allow for automatic returns. I definetly recommend the app, and her as a success manager, she went above and beyond! Theres a lot of tweaks I was trying to do on my own, but I learned so much just walking through the set up and fixing things with her.
Really happy we chose Post Co to provide our returns portal.
The portal admin page is very well designed, the policy rules for example are very flexible, but also easy to understand, and configure. The help centre documents all the features really well.
The number of returns related customer support tickets has reduced since using Post Co, and our customer support team can view detailed status of a return, and easily make changes if requested.
Our returns processing procedure is much more efficient now, and staff new to the role can be trained quickly due to the ease of use.
We’re retaining more revenue, more customers now choose an exchange, or credit, instead of a refund.
Post Co clearly understand the challenges merchants face, and take onboard feedback, for example they recently added a paperless QR code return option via Royal Mail.
Finally the Post Co team are a pleasure to work with, the support team know their product, and respond quickly. Special thanks to Jill who made sure we had all the information we needed during the initial sales discussions, and has supported us through onboarding, and post launch.
This is a very user friendly app and we are very happy with it so far. We love that we can customise rules to suit our store. The customer side is simple to follow and very clear. We switched from another very complex app to Postco and one of the best things was that the onboarding process was a dream!! Melisa guided us through the step by step set up has been extremely helpful ever since. Any questions we have are answered the same day and we feel very supported!
Incredible service! Melisa has been a dream to work with in getting our returns/exchanges portal set up. She explains everything clearly and goes over and above to make sure that my questions are answered and the portal is working exactly as our business needs it to be.
Implementing PoctCo360 has saved us SO much time. Our systems are much more organised now and we don't have a gazillion sticky notes everywhere!!
Highly recommend!
The transition to using Post Co has been seamless! The staff were very supportive with the set-up, super prompt with replies and always happy to help - special thank you to Felicia! The interface is user-friendly and easy to set up.
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Adding to this, we've now been with Post Co for 3 years and would still recommend. The support team continues to be incredible, even helping us quickly develop a feature we needed for a separate app integration.
Great app, lots of options for upselling if items are no longer available. Easy to use for my team
So easy to set up, able to speak to a human easily, this is a very well run app that has made things substantially better for our UX. 10/10 X
Excellent app - we’ve been using it for years. Felicia is always quick to assist and incredibly helpful. The team continues to roll out great new features regularly.
Onboarding with PostCo was one of the best experiences I've had. Aisyah is a rockstar.
