PostCo: Returns & Exchanges

PostCo 360 have been really important in the growth of our e-commerce business. The team are always on hand to help and answer any of our questions. Would recommend for any business looking to ease the process of seamless customer returns.

We're very pleased with the service at PostCo, the team and developers did a wonderful job designing the portal and email notifications to match our brand and the customer care and response time has been great. So far, we have had customers use the portal effortlessly and this has had a really positive impact on our customer care team.

I really like how I can easily offer a link to my customers with such an easy to use process for returns and also for store credit. It really lifts the brand trust. It also creates a log that is easy to refer back to all in one place if I ever need to see how many returns are pending or to simply look up a return waiting to be processed on receipt of a return parcel. I would like if I could offer a print return label function for my customers without having to utilise eparcel.

The onboarding process with Melisa was very smooth and she was always helpful and responsive. The app itself is very easy to use and we have not had any major issues so far. There are a lot of different rules and customisation options as well which is great!

Since applying the PostCo app our returns service has streamlined, it runs efficiently, saves on manpower and human error. The app can be tailored to suit your policy, inserting rules with minimal effort.
Customers also find it easy to use, linked to our DHL makes the whole return process seamless. The costs are really reasonable, we would highly recommend as a small business to create a professional, effective returns service.

PostCo 360 has made handling our returns so straightforward and easy - for both the customer and us (so much less back and forth over email!). Easy to personalise and keep on brand and the team are always on hand for any problems and questions we have.

Hey! We switched to PostCo 360 and it's been really good so far! Have it for a few months and no complaints at all. Customer service is great! Will go up and beyond to make sure you are satisfied. Recommend to anyone that needs a Return/Exchange app

We've been using this portal now for a couple of years and it just keeps getting better and better. You definitely need an onboarding to ensure it is all set up correctly but once you've done this it is incredible. It saves us so much time.
Plus in terms of the monthly/yearly fee, I reckon we get this back by offering gift vouchers as refunds (with a 10%) incentive. The number of customers who opt for this is incredible and what would have been cash refunds turn into gift cards instead.
Special mention to Fara also who is so efficient and helpful. Great business who deserve our business.

The best returns app on the market. Nick and the team are super helpful with setup and are constantly updating their app.
Customers are loving they can create exchanges immediately and my team are loving that these orders are automatically created.
Overall 5/5!

The Team at Postco 360 are fantastic! I only signed up to the app today and was contacted by Nick who ran me through everything and assisted me make the changes I need for my online store. I highly reccomend for any business!