PostCo Returns & Exchanges

We've been using PostCo 360 for around 9 months now, and it's massively streamlined our returns process. Set up was fairly straightforward, with help readily available for any issues or advice when needed. Customers love the professional feel of the whole returns process and it's definitely made managing returns and exchanges a lot easier for our staff. Support is first rate and unlike many apps out there the developers actually listen to your suggestions. The app is regularly updated and is getter better all the time. Highly recommended!

Fabulous App. The support is outstanding, so much help was given to us to make sure the setup was exactly what we needed. Way more advanced than other Returns Apps we had tried - lots of logical options to save time and automate things that would otherwise involve lots of human hours. Overall - great app and it works very well. The Support from Melisa and her team has been top-notch!

EDIT: PostCo did get in touch with me and refunded the shipping charges that we incorrectly received. I'm still unhappy that we were being charged for return shipping fees for the past 8 months, and would have continued to do so had we not noticed and reached out to them. When I asked why this went unnoticed for so long, they apologized but no explanation was given. The app is otherwise very user-friendly and easy to use. It has certainly made our return process smoother. As our issue has since been resolved, we'll continue to use the application for our store, and I recommend it to other merchants, however, do be aware of any return shipping charges if you integrate your post account, and ensure you are refunded accordingly. We will be removing PostCo. from our website. We have integrated shipping, so the customer has been paying for return costs, and then we have also been getting billed for return fees on our monthly invoice. It won't allow us to switch off integrated shipping through the app either.

PostCo has been fantastic to work with! It has definitely made the exchange and returns process simpler. Dylan from PostCo has been very helpful, assisting us through our inquiries and issues faced :)

PostCo 360 have been really important in the growth of our e-commerce business. The team are always on hand to help and answer any of our questions. Would recommend for any business looking to ease the process of seamless customer returns.

We're very pleased with the service at PostCo, the team and developers did a wonderful job designing the portal and email notifications to match our brand and the customer care and response time has been great. So far, we have had customers use the portal effortlessly and this has had a really positive impact on our customer care team.

Really happy we chose Post Co to provide our returns portal.

The portal admin page is very well designed, the policy rules for example are very flexible, but also easy to understand, and configure. The help centre documents all the features really well.

The number of returns related customer support tickets has reduced since using Post Co, and our customer support team can view detailed status of a return, and easily make changes if requested.

Our returns processing procedure is much more efficient now, and staff new to the role can be trained quickly due to the ease of use.

We’re retaining more revenue, more customers now choose an exchange, or credit, instead of a refund.

Post Co clearly understand the challenges merchants face, and take onboard feedback, for example they recently added a paperless QR code return option via Royal Mail.

Finally the Post Co team are a pleasure to work with, the support team know their product, and respond quickly. Special thanks to Jill who made sure we had all the information we needed during the initial sales discussions, and has supported us through onboarding, and post launch.

The onboarding process with Melisa was very smooth and she was always helpful and responsive. The app itself is very easy to use and we have not had any major issues so far. There are a lot of different rules and customisation options as well which is great!

PostCo 360 has made handling our returns so straightforward and easy - for both the customer and us (so much less back and forth over email!). Easy to personalise and keep on brand and the team are always on hand for any problems and questions we have.

Hey! We switched to PostCo 360 and it's been really good so far! Have it for a few months and no complaints at all. Customer service is great! Will go up and beyond to make sure you are satisfied. Recommend to anyone that needs a Return/Exchange app