PostCo: Returns & Exchanges

PostCo: Returns & Exchanges

From $49/month. 14-day free trial.
Rating (4.9)
Reviews
Developer

About this app

Launched

February 25, 2020

Languages

English

Works with

Gorgias, Klaviyo, Stripe

Retain your returns revenue or upsell your returns. Save costs with automations and integrations.

PostCo provides you with a branded returns centre that is focused on revenue retention, upselling returns, and cutting operational costs. Fully customise your portal's design while automating and customising your return policies - a delightful return experience increases customer loyalty! It only takes minutes to get set up. We're happy to get you started with a custom onboarding or setting up custom integrations.

PostCo provides you with a branded returns centre that is focused on revenue retention, upselling returns, and cutting operational costs. Fully customise your portal's design while automating and customising your return policies - a delightful return experience increases customer loyalty! It only takes minutes to get set up. We're happy to get you started with a custom onboarding or setting up custom integrations. more
  • Fully customise your returns portal - logo, colour, image, font, URL, etc
  • Configure policy rules to enable specific return outcomes based on your needs
  • Offer store credit, refund, and exchanges for equal or higher value products
  • Automate shipping label generation with custom or 50+ ready-made integrations
  • Personalise your returns flow - questions, return reasons, image upload

Pricing

14-day free trial

Basic

$49/month

  • 20 returns/month
  • 1 location
  • 1 carrier
  • Same product exchange
  • Auto refunds and store credit

Pro

$129/month

  • All Basic
  • 100 returns/month
  • 2 locations
  • Unlimited carriers
  • Unlimited policy rules
  • Advanced exchange
  • International returns
  • Embedded portal

Premium

$239/month

  • All Pro
  • 300 returns/month
  • Unlimited locations
  • Higher-value exchanges
  • Bonus credit
  • Apps integration
  • Questions & insights
  • Priority support

Plus

$479/month

  • All Premium
  • 600 returns/month
  • ERP and WMS integrations
  • Custom integrations
  • Dedicated accounts manager

Basic

$49/month

  • 20 returns/month
  • 1 location
  • 1 carrier
  • Same product exchange
  • Auto refunds and store credit

Pro

$129/month

  • All Basic
  • 100 returns/month
  • 2 locations
  • Unlimited carriers
  • Unlimited policy rules
  • Advanced exchange
  • International returns
  • Embedded portal

Premium

$239/month

  • All Pro
  • 300 returns/month
  • Unlimited locations
  • Higher-value exchanges
  • Bonus credit
  • Apps integration
  • Questions & insights
  • Priority support

Plus

$479/month

  • All Premium
  • 600 returns/month
  • ERP and WMS integrations
  • Custom integrations
  • Dedicated accounts manager

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

66 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 30, 2023

Really happy we chose Post Co to provide our returns portal.

The portal admin page is very well designed, the policy rules for example are very flexible, but also easy to understand, and configure. The help centre documents all the features really well.

The number of returns related customer support tickets has reduced since using Post Co, and our customer support team can view detailed status of a return, and easily make changes if requested.

Our returns processing procedure is much more efficient now, and staff new to the role can be trained quickly due to the ease of use.

We’re retaining more revenue, more customers now choose an exchange, or credit, instead of a refund.

Post Co clearly understand the challenges merchants face, and take onboard feedback, for example they recently added a paperless QR code return option via Royal Mail.

Finally the Post Co team are a pleasure to work with, the support team know their product, and respond quickly. Special thanks to Jill who made sure we had all the information we needed during the initial sales discussions, and has supported us through onboarding, and post launch.

Rollersnakes
United Kingdom
5 months using the app
December 14, 2023

I can't say enough good things about Postco!! We just signed up. By the way, I have tested, demo'd many return programs like returnly, aftership, loop, and this is the solution I have chosen in terms of cost effectiveness, and automation, as well as compatibility with gorgias as a help desk.

The brand end of Postco is very intuitive and thoughtful, with very simple front end yet POWERFUL features built in on the back end to help you control your returns. Aisyah was beyond helpful in setting up Postco. The software does allow for automatic returns. I definetly recommend the app, and her as a success manager, she went above and beyond! Theres a lot of tweaks I was trying to do on my own, but I learned so much just walking through the set up and fixing things with her.

Coldest
United States
22 days using the app
January 5, 2024

Incredibly happy with PostCo. Very user-friendly, has completely streamlined our returns processes for the customer and our internal team. Fara is a superstar - very supportive, responsive and knowledgeable.

Ode & Rae
United Kingdom
8 months using the app
January 16, 2024

POST CO is the best returns solution available! Their easy-to-use system has revolutionized our returns process. Fara has been exceptionally helpful in setting us up and addressing any concerns we had. We highly recommend POST CO to anyone looking for a reliable and efficient returns solution.

CARPE OMNIA UK
Ireland
4 days using the app
October 11, 2023

This is a very user friendly app and we are very happy with it so far. We love that we can customise rules to suit our store. The customer side is simple to follow and very clear. We switched from another very complex app to Postco and one of the best things was that the onboarding process was a dream!! Melisa guided us through the step by step set up has been extremely helpful ever since. Any questions we have are answered the same day and we feel very supported!

Saffron Road
Australia
2 months using the app

About this app

Launched

February 25, 2020

Languages

English

Works with

Gorgias, Klaviyo, Stripe

Built by PostCo

About PostCo

4.9 average rating

4 years building apps for the Shopify App Store

Lvl 40, Mercu 2, No.3, Jalan Bangsar, KL Eco City, Kl Eco City, KUL, 59200, MY

Support

Send a message

support@postco.co

More apps like this

4.9 out of 5 stars 397 total reviews Free plan available
Returns and exchanges, Return labels, Return policy, Refunds
Built for Shopify
4.7 out of 5 stars 2243 total reviews Free plan available
Return Label, Store Credit, Exchange, Return Policy, Refunds
5.0 out of 5 stars 588 total reviews Free plan available
Make revenue through returns, send automated labels & refund