PostCo: Returns & Exchanges
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Retain your revenue or upsell on your returns. Save costs with automations and peer-to-peer returns.
PostCo provides you with a returns centre that is focused on revenue retention, upselling returns, and cutting operational costs. Customise your portal's design while automating your return policies - a delightful return experience increases customer loyalty! Now with reNEW: Enable your customers to purchase from your returners. Save on warehousing costs and save the environment. It takes minutes to get set up. Let's get you started with a custom onboarding or setting up custom integrations.
- Configure policy rules to enable specific return outcomes based on your needs
- Offer store credit, refund, and exchanges for equal or higher value products
- Automate shipping label generation with custom or 50+ ready-made integrations
- Personalise your return portal and flow: questions, return reasons, image upload
- Unlock peer-to-peer returns, enabling repurchasing on a new sales channel
Return options
Return management
Pricing
Basic
$49 / month
or $529.20/year and save 10%
- 20 returns/month
- 1 location
- 1 carrier
- Same product exchange
- Auto refunds and store credit
- reNEW add-on available
14-day free trial
Pro
$129 / month
or $1,393.20/year and save 10%
- All Basic
- 100 returns/month
- 2 locations
- Unlimited carriers
- Unlimited policy rules
- Advanced exchange
- International returns
- Embedded portal
14-day free trial
Premium
$239 / month
or $2,581.20/year and save 10%
- All Pro
- 300 returns/month
- Unlimited locations
- Higher-value exchanges
- Bonus credit
- Apps integration
- Questions & insights
- Priority support
14-day free trial
Plus
$479 / month
or $5,173.20/year and save 10%
- All Premium
- 600 returns/month
- ERP and WMS integrations
- Custom integrations
- Dedicated accounts manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (78)
We've been using this portal now for a couple of years and it just keeps getting better and better. You definitely need an onboarding to ensure it is all set up correctly but once you've done this it is incredible. It saves us so much time.
Plus in terms of the monthly/yearly fee, I reckon we get this back by offering gift vouchers as refunds (with a 10%) incentive. The number of customers who opt for this is incredible and what would have been cash refunds turn into gift cards instead.
Special mention to Fara also who is so efficient and helpful. Great business who deserve our business.
As a Shopify store owner, managing returns and exchanges can be a daunting task. Fortunately, the PostCo app has been a game-changer for us. This app truly offers everything you could possibly need in regards to the returns process and has proven to be extremely reliable. Without a doubt, it's the best on the market.
The standout feature of PostCo is undoubtedly the exceptional support team. Fara and Aisyah are on hand at all times, ready to assist with any issues or questions we may have. Their prompt and helpful responses have made a world of difference, ensuring that our returns process runs smoothly and efficiently. Their dedication to customer support is second to none.
PostCo's features are comprehensive and user-friendly. The app allows for seamless returns and exchanges, enhancing the customer experience and helping to retain sales within our store. The flexibility and convenience this app offers are unmatched.
In terms of value for money, PostCo is a great investment. The features it provides, combined with the outstanding support team, make it an indispensable tool for any Shopify store. We have found that the app more than pays for itself through the streamlined returns process and the positive impact on customer satisfaction.
Overall, we couldn't be happier with PostCo. It has simplified our returns process, improved our customer service, and provided excellent value for money. If you're looking for a reliable and comprehensive returns/exchange app for your Shopify store, we highly recommend PostCo.
Very highly recommended! PostCo has revolutionised how we handle customer returns and been an excellent addition to our business. The PostCo team has exceptional customer service and always been a pleasure to work with.
The app is very user friendly and has transformed our returns process for the better. Fara is so helpful and always there for us if we have any queries.
Couldn't be happier with Post Co, it makes our returns process so much easier for our staff and customers. Their customer service is excellent and they always resolve any issues promptly and respond to queries very quickly. Can't recommend them enough!
Support
PostCo can answer any questions you have about PostCo: Returns & Exchanges.
Developer
Resources
Launched
February 25, 2020
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