PostCo Returns & Exchanges
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Branded returns portal to retain & upsell revenue on your returns with exchanges & more.
PostCo is an all-in-one automated returns centre for brands to retain and upsell revenue on returns. With our seamless exchange experience, customers can easily exchange for any items at any price across your entire product catalogue! Recapture lost revenue with bonus credit on exchanges to discourage refunds, instant exchange and various retention rules. Optimize the entire returns process with our unlimited workflows, automated label generation, end-to-end notifications and more.
- Reduce refunds with bonus credit, instant exchange & more
- Earn extra revenue by allowing exchanges for higher-value items
- Automate shipping labels for domestic & international returns
- Unlimited policy rules & workflows to optimize your returns process
- Dive deeper into your returns through customer insights & analytics
Languages
English, Bulgarian, German, Danish, Spanish, French, Indonesian, Italian, Dutch, Romanian, Vietnamese, and Chinese (Simplified)
Works with
- Gorgias
- Klaviyo
- Stripe
- USPS
- Australia Post
- Royal Mail
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Basic
$49 / month
or $529.20/year and save 10%
- 20 returns/month
- 1 location
- 1 carrier
- Same product exchange
- Auto refunds and store credit
14-day free trial
Pro
$129 / month
or $1,393.20/year and save 10%
- All Basic
- 100 returns/month
- 2 locations
- Unlimited carriers
- Unlimited workflows
- Advanced exchange
- International returns
- Instant exchange
14-day free trial
Premium
$239 / month
or $2,581.20/year and save 10%
- All Pro
- 300 returns/month
- Unlimited locations
- Higher-value exchanges
- Bonus credit
- Apps integration
- Questions & insights
- Priority support
14-day free trial
Plus
$479 / month
or $5,173.20/year and save 10%
- All Premium
- 600 returns/month
- ERP and WMS integrations
- Custom integrations
- Dedicated accounts manager
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (80)
We have been using PostCo since 2020 and it has provided so much value-add through the years. We have also been looking for a resell platform and finally PostCo is launching theirs for the Malaysia market - the first ever. The team is friendly, quick and helpful in helping us troubleshoot our issues.
Onboarding with PostCo was one of the best experiences I've had. Aisyah is a rockstar.
Brilliant service, Aisyah has been particularly helpful and has been able to answer all of our questions. Spot on!
One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did!
Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need.
On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works!
10/10, can only recommend!
We've been using this portal now for a couple of years and it just keeps getting better and better. You definitely need an onboarding to ensure it is all set up correctly but once you've done this it is incredible. It saves us so much time.
Plus in terms of the monthly/yearly fee, I reckon we get this back by offering gift vouchers as refunds (with a 10%) incentive. The number of customers who opt for this is incredible and what would have been cash refunds turn into gift cards instead.
Special mention to Fara also who is so efficient and helpful. Great business who deserve our business.
Support
App support provided by PostCo.
Or visit their support portalResources
Developer
Launched
February 25, 2020
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