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I ran into a big issue on Saturday morning, (through no fault of the app) and emailed support to receive the app developer himself call me within a matter of minutes.
**Just a note for any Shopify users who upgrade their plan from yearly basic to the $79 plan, Shopify turns off your third-party calculated shipping rates which means this app stops working and customers can't checkout** Again for clarification, through NO FAULT of this app and 100% Shopify's fault!
Zann was absolutely a life saver and was able to narrow down the issue for me quite quickly and I was back up and running as quickly as shopify answered their support line.
If only all developers are able to stand by their app like Zann, I am a very greatful customer and benefit so much through this app which is a must have! Thank you Zann!
Thanks for the review and the kind words. I am glad we could resolve this with haste and keep you shipping.
Zann is the Man. Got my app working personally so I can deliver locally to only specific postal codes. He mentioned he will be adding more functionality, shows he is constantly updating and improving the app. Highly recommended. Download it.
The app is mostly very easy to use. And any questions or issues I've run into have been addressed SUPER quickly by the developer. GREAT support and a solid app solved our shipping payment issues.
Amazing support from Zann. App also works and function as I expect it to and will help us set different shipping rates for the future. www.fabfinds.co.uk
This app is nothing short of miraculous. It has breathed new life into my Shopify store. The seamless integration and intuitive features make it a breeze to use. The real magic is in the tangible results – my conversion rates have soared since I started using it.
No other app does anything similar in terms of flexibility and options for shipping - well done!
Shopify APP developers, please take note!
We are currently in the process of setting up the app, although we’d like to take a moment to commend the fantastic service and support we’ve received from Zann. What an absolute delight it has been to setup this program with Him. He has been responsive, patient, knowledgeable and most importantly, attentive. Not once has he flicked us to a support page or self service video. Quick thorough answers without the tech jargon, advice relative to our situation and so much more. What else can we say?
Except that we hope all Shopify app developers could aim to be as good as these guys. Well done Zann and the Additon team!
We try our very best to keep everyone happy and the team appreciates the kind words. Thank you for taking the time to share your experience.
I saw another reviewer who mentioned this app was great for anyone using DPD Local as their couriers, and I couldn't agree more. It's meant that we're now able to offer accurate rates to our customers at checkout for the various service options DPD offer. You have to spend a bit of time getting it set-up how you want, according to the different postcodes, but I found it quickly became intuitive and when I did have any questions the support team were quick to respond.
Great app with fantastic customer service offered by Zann. Easy to use, affordable and Zann is more than happy to help with customisations. Love this app!
The developer seems responsive and willing to provide the necessary adjustment/improvements to deal with our concerns.
What a great app this is. Solved my issue with postcode shipping rates at ease. Very convenient, fast, and user-friendly app. You can set up shipping rates based on postcode+weight+additional rules etc. What else could you ask for..Just love it!