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I am bowled over by the support I've received from Zann, who has very patiently worked through some issues I had in setting up postcode restrictions due to my mistake in set-up. I thoroughly recommend this app but most of all, Zann, who is a model developer with the highest customer care standards. I'm truly grateful. The app also works splendidly and support is prompt and thorough from start to end.
I didn't get any support either. They have a support web form that doesn't do anything and the chat expires before anybody answers. I'm looking elsewhere.
Update: This issue was fixed. Support via https://support.postcodeshipping.com/ is back operational as usual. The problem was a leftover link pointing to our old support platform. Our support team has reached out -- please feel free to let us know how we can help moving forward! Thanks.
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Hey there. Really curious to see this review coming in. We're checking to see if there's a form leading nowhere, but in the meantime please do get in touch with us at support@postcodeshipping.com. We also have a knowledge base available at your convenience here: https://support.postcodeshipping.com/
We're going to reach out directly just in case you miss this message. Please accept our apologies for the inconvenience. We're most certainly going to find and fix this issue as support as a cornerstone of our culture at Postcode Shipping.
Be well!
Very useful App and Zann is extremely fast to reply and very helpful. Recommended
Great app that works well for my complex shipping rules. Thanks for being so awesome and helping me set it up, even on a Sunday :) Lisa
Fantastic app - did just what the client needed, and we can make it as granular as needed,
Customer support is fast, friendly and accurate. Highly recommended!
I´ve been struggling with my shipping zip code based fees for over a year. A Shopify Guru recommended to try this app and I felt quite lazy to try it out, feeling overwhelmed it would be to hard to start all over again. I was able to set it up in less than half an hour and had it replicated in all of my stores. There aren´t enough stars to rate this amazing app! It even works in kilos and with my currency, which seems something small to be grateful about, but it has been something I haven´t found in all the Shipping apps I tried. Oh... and the language is easy, straight forward, and the person in customer care is very nice! Keep creating more apps!
I cannot provide information on how the App works, because I was unable to get pass the shipping zones configuration. Customer service was impossible, because although they respond fast, I had no less than 3 people answering my one question. Each had a different version of what the App can and can not do, and each one had a different interpretation of my question. If you wish to have the App showing rates AFTER a minimum cart amount has been reached, you still have to come up with a defined rate (not carrier rates, which is my preference) to add to their field in order to be able to continue the set up. Ramon, Carlos, Santiago and Jerome seemed to believe I was asking for the App to block or modify the carrier live rates when clearly, I'm asking for the opposite, which is NOT TO have to input a field (orders under $50) where I want only live rates to be the ones show to customers. I felt I was on a hidden camera show where people respond totally the opposite every time to see how you react.... still scratching my head.
Hi, thanks for taking the time to send us a review and we are sorry this has not worked as you expected.
It sounds like you just want to limit the rate showing based on the cart total which is part of our Rate Rules. You can see the documentation on this here: https://support.postcodeshipping.com/articles/rate-rules
Rate rules can be used to determine when a rate will be displayed. You can set a rule for a minimum cart value of $50 which would ensure the rates don't show until the value is above this.
If you wanted to try again. We would be more than happy to help you to set this up.
The support on this app is excellent. I can very much echo the other reviews here. The response from Zann is not only quick, but he's spot on and gets it sorted!
Thank you!
Great app and fantastic customer support! Sent a message to support this morning and Zann responded within a few minutes with a quick fix. Highly recommend. Thank you Zann :)
Although Zann couldn't help me with my shipping problems today he actually called me (omg thats amazing in itself) and sent me to another app.
Thank you much appreciated and I wish this app could have solved my issue. Next time.