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I had a bit of any issue with splitting postcodes across different areas. Used their chat facility and John came back to me in 2 to 3 minutes. Gave me a resolution with 5 minutes. Fabulous customer support. Highly recommended.
I’ve had a really frustrating experience with the Postcode Shipping app.
They’ve already taken payment, but the app isn’t working properly—and getting support has been impossible. It’s been 2–3 days of waiting, with multiple messages sent, and not a single response.
What makes it worse is that their Crisp chat widget shows support agents (Neo, Eyal, Eric) as “active,” but no one ever replies. It gives the impression that help is available when it’s not.
This lack of response is wasting valuable time for merchants who rely on these tools to run their businesses. At this point, I can’t recommend this app to anyone, especially if reliable support matters to you.
Thank you so much for your review. From what we can see, the issue you’re encountering is related to how Shopify handles multiple fulfillment locations, which unfortunately limits how shipping rates can be calculated. This is a platform-level constraint and not something our app can override.
We always aim to respond as quickly as possible and are happy to help clarify or suggest workarounds. Please feel free to reach out again so we can assist you further.
This is a great app. It allows you to manually select and build out postcode shipping rates based on visual postcode references, which is very important for us as we have a lot of areas.
You can virtually map entire countries or areas based on geographic locations where you want to ship to and their rates. It's a great tool
Postcode shipping has solved many complex shipping headaches for our store. And the customer service is first class.
Works perfectly. Superb support when required. If you have specific location shipping restrictions or weight based couriers, then this app is great. Thanks
This app is perfect for our needs and I cannot emphasise how helpful John the developer is. Seriously went over and above for our specific needs. Cannot fault this app at all.
Found them by happy accident! The UK is complex when it comes to Courier charges and we have different rates for different zones the further north you go! Shipping Rates is the best solution we found and sorted the complicated shipping charges! Excellent customer service
Had a nightmare with no shipping available on the website, got in touch with them on live chat, within 5 minutes everything working perfectly, Neo, you're amazing! keep up the good work!! love the app.
Neo’s a legend, and so are you. Thanks for choosing us to power your carrier calculated shipping rates. Onwards!
Good support, responded within 1 minute and fixed the issue
We are based in Australia and I needed an app to break down our shipments state by state and region by region. Postcode Shipping has been perfect. Works like a dream. And when I needed a little bit of help their support team got back to me within 30mins - on a weekend.
Couldn't live without it!