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App works well but the developer does not respond to help requests
Sadly the app stopped working and the developer does not reply to support requests :/
App doesn't work, customer support the rudest I have ever dealt with, threatened me multiple times. Never been spoken to so rudely via customer service in all my life, from their support staff called Jasper. Couldn't use the app due to being sick. Contacted the support to cancel, and they left it running for months. Asked for a refund for the months and they refunded me for 1 month, saying they don't care about my situation etc. AVOID!!!!!
To any one reading this, the customer reached out after using the app for 6 months, and demanded a full refund.
I was threatened by the merchant in every email, with being reported to Shopify, Charge backs and a negative review. Extremely rude from the first email.
This review is just an attempt to pressure me, and is not truthful, I did not threat anyone.
I refunded the last month, but merchant was not satisfied with this.
Update: Is this app abondoned? No reply from support anymore :/
Had some problems with integration and freight. Jesper were super willing to help and fixed what we needed. Great support and great app!
Thank you for taking your time to write this nice review! Always happy to help.
This app is awesome! I love the customizations of this app. Jesper listens to suggestions for upgrades and this app. This is well worth it.
Thank you for taking your time to write a review 😊 it means a lot thanks!
Best,
Jesper
I wish I could give this more stars as it deserves way more!!!
I love love love this app, there is so much you can do with it, and with regular updates it just gets better and better. This app has by far surpassed my expectations and I have been using it for quite a while now and I am still constantly impressed with it.
If the app wasn't brilliant enough the support is next level, whenever I need help or have a question I just send Jesper an email, and not only does he reply super fast but he is super helpful, nothing is a problem for him, he is happy to help with whatever I need.
I highly recommend this app to everyone, you will not be disappointed.
Thank you so much for the kind words! You made my day!
Best,
Jesper from Posterly
Very efficient product customiser which works perfectly for our store. The app is the only one on the market which does exactly what we need it to do without any issues. Also, the customer service and support has been second to none. Posterly's developers were very quick to help us and answer and resolve any questions or issues that we were experiencing. A pleasure to deal with! Would highly recommend.
Thank you so much for the kind words :) Enjoy the rest of your day.
Best,
Jesper from Posterly
Great app, user friendly and best of all, great for a side hustle. The dev Jesper is SUPER amazing, he gets back to any questions and gives fixs for problems straight away. 100% recommend
Thank you so much for the nice words! 🤩
Best,
Jesper
Brillant options, Great Designs, easy to use configuration Tool. Its pretty easy to introduce new products to the Store and edit the Designs. You can choose from a Great Pool of finished templates or create your own. Be Business is growing thanks to that App. Brillant Support from Jesper. Quick responses and solutions. He is always thankful for new ideas and some of them find the way into Jespers to-do-List. I am looking forward for new developments and pretty happy to get such a Great Support.
Posterly made my idea to reality, i love this app and it has everything you need. the customer support is amazing, help is on the way in less then 24 h.
Jesper is very helpful and finds a solution for every problem. Im very happy with him & his very useful app. Thank you for everything
Thank you so much for taking your time to write a review of my app :) Really appreciated. Best, Jesper