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Easy to setup and contacting customer support was quick and painless. Now I have a reliable way to ship my products.
Super easy to use and the support staff are very helpful and very responsive. This app does everything I need for my store and goes above and beyond.
Hi.. I need help with setting up my store
Needs help to track..
I dont know how to setup postmen .. needs help
amazing customer service, I'd recommend to anyone I know, also everything about the app is perfect, just overall love the app tons
Friendly user, easy setup. Easy to connect with Canada post account. Next step is setup with Zoho inventory
I couldn't get past setting up a courier. Ended up in an endless login loop. Support was poor (sent me a Developers Guide, asked me the stock standard "change browser"--I'm using Chrome, if it doesn't work with Chrome, it's no good). Eventually was able to click on courier icon. Took me to an API set up screen with message for Shopify users to click on a link to the new experience. Back in the loop. Uninstalling.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating.
We regret the inconvenience caused to you.
Regards,
Team Postmen.
Poor service, very slow at responding. Cancelled service, they kept charging.
Unable to set up a courier account with them, and did not get any updates from the support team within two weeks.
Thank you for sharing your feedback with us.
We have investigated the reason for the issue that you had raised related to the setting up of your USPS account.
Upon investigation, we found that the issue that you were facing was because your credit card was declined by your bank as confirmed by our partner. Hence, we request you to contact your bank to get the restrictions lifted from your card or alternatively you can make the payment with another card to set up your USPS courier account.
Rest assured that you are our valued user and we will ensure that you have a great experience with our app.
Regards,
Neelima Aggarwal
Team Postmen
nice app.....can ….. be use for shopify return
The response from support is not the issue here. I am giving this app a rating of 2 for the following reasons.
I think the concept of the app is great for a business that is designed to send from one location or 2 locations only and use 2 or 3 different shippers.
However my business model is the exact opposite to the norm.
I have over 200 overseas vendors sending goods to Australia and each need 4 to 5 different shipping services to send there goods depending on the size and weight of each item.
This make the app very very expensive to have and use even if a vendor is not making sales at all. Every vendor with a shipper account is $10 each month. Times that by 200 vendors X 5 shippers plus the label cost every month.
If what I have been able to workout is correct that its out of my league.