AfterShip Shipping + Labels , 193 avis
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Amazing team support, amazing app, ... We need more people like Postmen team. Thank you guys!!! GREAT JOB!!!! I will recommend your app to EVERYBODY!
Recently, installed this app. Once I understand how it connects to Shopify it was an easy run.
Thank you for answer my questions.
Unable to set up a courier account with them, and did not get any updates from the support team within two weeks.
Thank you for sharing your feedback with us.
We have investigated the reason for the issue that you had raised related to the setting up of your USPS account.
Upon investigation, we found that the issue that you were facing was because your credit card was declined by your bank as confirmed by our partner. Hence, we request you to contact your bank to get the restrictions lifted from your card or alternatively you can make the payment with another card to set up your USPS courier account.
Rest assured that you are our valued user and we will ensure that you have a great experience with our app.
Regards,
Neelima Aggarwal
Team Postmen
The app continues to improve, and the customer support team is very helpful and responsive. They also prompt you for app features you might not know about yet and/or for updates that you may have missed.
I deleted the app from my Shopify store and I am still being charged!! Also I was always charged an international fee along with my subscription! This is a terrible app and no one should use it.
The support live chat is very helpful to help me set up my FedEx account (so i can use my own rate)! Thanks Postmen team. Good to find a shipstation alternative with a more simple interface.
Amazing support , the lady was super supportive and told me how it worked step by step, fingers crossed on how everything goes as I commence shipping.
good app.easy to use it ,thank you
We used this service for a long time along with Aftership Returns Center. I would like to express my dissatisfaction with the way they provide customer service. We faced some kind of glitch or bug when we are not able to add card details, every card we add is rejected (all the cards are ok). As a result we cannot buy return labels. This issue has occurred more than 1 week ago. Their customer care team provides me with templated messages and tells me to replace the card. They don't even take into account that every card we add is rejected. No one can help us and our business is completely stuck if we're talking about returns. I am extremely unhappy with this service and seriously looking to switch to another application, because when no one can help you resolve simple billing issue for more that 1 week, this is really weird and looks like nobody cares about you as a customer.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would also like to inform you that we've already forwarded this concern on priority to Visible team and also CC you in that email thread for check the updates from Visible team. We are keep following up with them for faster resolution.
Rest please be assured that you are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. We've also informed about this concern to our development team for an alternative for a quick fix.
We'll update you once it will be fixed.
We regret the inconvenience caused to you.
Regards,
Team Postmen.
This is one of the best Apps I have worked with for customer service. This app is worth every penny and would not hesitate to tell others about it. Thank you so very much for all your help